GL Claims Specialist

Position Summary

The General Liability Claims Specialist is responsible for the thorough investigation, evaluation and resolution of general liability/construction defect claims. The Specialist delivers quality technical outcomes while ensuring exceptional customer service throughout the claims process.

Responsibilities

• Manage a diverse caseload of property and casualty claims, including general liability, construction defect, and automobile losses across multiple jurisdictions, utilizing best-in-class claims handling practices.
• Conduct thorough investigations and in-depth coverage analyses to make informed coverage determinations; draft clear, professional coverage correspondence and communicate decisions to policyholders and key stakeholders with minimal supervision.
• Oversee all aspects of the claims process, ensuring comprehensive and timely investigations.
• Establish timely and appropriate reserves within designated authority, continuously evaluating and adjusting as necessary throughout the life of the claim.
• Assess liability, analyze exposure, and strategically negotiate claims to fair and efficient resolution.
• Identify and pursue risk transfer opportunities and enforce additional insured provisions to mitigate exposure.
• Maintain detailed, accurate, and organized documentation in all claim files, supporting transparency and compliance.
• Manage litigation toward prompt and cost-effective resolution.
• Prepare high-quality, timely reporting, including large loss summaries and reinsurance updates.
• Optimize claim outcomes through careful vendor management and cost control.
• Negotiate and resolve claims within established authority, balancing efficiency with fairness.
• Foster productive communication and collaboration with internal partners—such as Underwriting, Auditing, and Compliance—and external stakeholders, including agents, insureds, and claimants.
• Meet or exceed quality performance benchmarks and service expectations.
• Participate in hearings, pre-trial conferences, settlement discussions, trials, and related proceedings, as required.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience in the insurance field
• Ten or more years of experience processing auto and/or general liability claims with five or more years of experience processing construction defect claims
• Senior Claim Law Associate (SCLA) or Chartered Property Casualty Underwriter (CPCU) designation
• Georgia Adjuster License along with additional state licenses, as applicable
• Knowledge of construction defect and auto liability laws, rules and regulations
• Skills in analysis, time management, prioritization, negotiation and project management; ability to multi-task effectively while paying attention to detail
• Self-motivated, flexible with the capacity to work autonomously while ensuring transparent communication with internal leadership
• Skilled in interpersonal interactions, with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders; skill in customer service and problem-solving
• Proficient in both verbal and written communication with the ability and commitment to maintain confidentiality
• Proficient with Microsoft Office Suite and function specific software applications

About Builders

Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces. Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders. Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong®. Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and don't discriminate based on any protected status. Join us in creating a diverse and inclusive workplace!