GIS - Technical Support Specialist

– Emergency Operations Center (EOC) This position is onsite in Hawaii This is a temporary position Position Summary The GIS / Technical Support Specialist provides onsite technical and geospatial support to clients following a hurricane, severe storm, or other disaster event. Working within the State Emergency Operations Center (EOC) or client specific location, this position assists with maintaining, organizing, analyzing, and displaying information used to support situational awareness and emergency operations. The position is well suited for an individual with a background in information technology, technical support, data management, GIS, or a related technical field who is comfortable learning new applications and working with data and mapping tools. Prior emergency management experience is preferred. This is an onsite, project-specific position. Work schedules may vary based on emergency operations and may include extended hours, evenings, weekends, holidays, and rotating shifts. Essential Duties And Responsibilities Provide onsite technical and GIS support within the State Emergency Operations Center or client specific locationAssist with creating and updating maps, dashboards, spreadsheets, databases, and other information products used during emergency operationsCollect, organize, enter, update, and maintain information received from state agencies, local governments, field teams, and other sourcesAssist with displaying information related to storm impacts, road closures, shelters, debris, flooding, infrastructure impacts, resource locations, and other operational activitiesSupport the maintenance and updating of web-based maps and GIS applicationsImport, export, organize, and manage data from spreadsheets, databases, mapping applications, and other information systemsReview information for completeness, accuracy, and consistency and assist with resolving basic data issuesSupport EOC staff with technical requests involving mapping, data, reports, dashboards, and information systemsAssist with preparing maps, graphics, reports, and other materials for operational meetings and briefingsPerform basic troubleshooting of GIS applications, databases, data connections, and other technical toolsAssist users with accessing and navigating approved GIS and information-management applicationsMaintain organized electronic files, data repositories, and documentationCoordinate with IT, GIS, emergency management, and other technical personnel to address system or data needsAssist with mobile or field data collection applications, when neededParticipate in EOC meetings, briefings, and operational activities as requestedFollow established procedures for data security, confidentiality, and information sharingPerform other technical, GIS, data management, and EOC support duties as assigned Skills And Competencies Strong general computer and technical skillsComfortable working with data, spreadsheets, databases, and web-based applicationsFamiliarity with GIS or mapping applications such as ArcGIS, ArcGIS Online, Google Earth, or similar platformsProficiency with Microsoft Office applications, particularly ExcelAbility to learn new software and technical applications quicklyBasic understanding of data organization, file management, and information systemsAbility to troubleshoot basic technical and data-related issuesStrong attention to detail and accuracyAbility to organize and manage information from multiple sourcesGood written and verbal communication skillsAbility to work collaboratively with technical and non-technical staffAbility to prioritize assignments and respond to changing needs in a fast-paced environmentDependable, adaptable, and comfortable working under time-sensitive conditions Education Requirements: Bachelor’s degree in Information Technology, Computer Science, Geographic Information Systems (GIS), Geography, Data Analytics, Information Systems, or a related technical field preferred; relevant work experience may be considered in lieu of a degreeThree (3) or more years of experience in IT support, GIS, data management, technical support, information systems, data analysis, or a related area preferredExperience working with spreadsheets, databases, web applications, or data-management systemsExperience with ArcGIS Online, ArcGIS Pro, dashboards, Survey123, Field Maps, or similar applications is a plusPrevious government, public safety, emergency management, or disaster response experience is preferred Work Environment and Requirements: Must be available to work onsite at the client’s locationMust be able to work in a fast-paced environment where priorities and assignments may change quicklyWork schedules will be based on operational needs and may include extended shifts, evenings, weekends, and holidaysMust be comfortable working with government personnel, technical teams, emergency management staff, and other project stakeholdersAssignment duration will depend on the disaster event, client requirements, and operational needs Physical Requirements Ability to work for extended periods at a computer workstationAbility to operate standard computer and office equipmentAbility to communicate effectively in person, virtually, and by telephoneOccasional travel to other client or field locations may be required Range of Pay: $46hr - $50hr Job Description Disclaimer: This position description incorporates the job's core responsibilities. It recognizes that other related duties not specifically mentioned might also be performed and that not all responsibilities may be carried out depending on operational needs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, national origin, disability, or status as a protected veteran. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position. Upon hire, secondary employment and other employment restrictions must be disclosed and approved. Tidal Basin Holdco, LLC, and its subsidiaries and affiliated companies, are an Equal Employment Opportunity Employer. Powered by JazzHR SxXW3sLASr