Gift Shop Service Aide

Location: 1100 Central Ave SE, Albuquerque, NM 87106-4930

About the Role

The Service Aide serves as a key first point of contact for patients, visitors, and volunteers. All visitors entering through the lobby are greeted in a professional manner while delivering excellent customer service that meets organizational standards. They perform service recovery by being a point of contact for customer concerns and provide directions to their Presbyterian destination using compassionate and respectful communication to support a positive overall visitor experience. They are informed of services and information to make the customer's visit positive and demonstrate courteous, compassionate, and respectful service at all times.

Type of Opportunity: PRN | Non-Exempt | Based at Presbyterian Hospital

Responsibilities

• Provides customers of Hospitals, POB, and ACC with accurate and efficient directions, meeting customer service standards.
• Coordinates information desk activities to ensure customer needs are addressed effectively and professionally.
• Maintains working knowledge of hospital operations policy, procedures, and location of services to provide accurate information and high-quality service.
• Demonstrates proficiency in and commitment to CARES behavior standards, including compassionate and respectful communication.
• Adheres to HIPAA and patient privacy requirements at all times while maintaining respectful interactions.
• Effectively interacts with customers to understand their needs, explain information clearly, and demonstrate compassionate and respectful service.
• Demonstrates effective, compassionate, and respectful communication skills in person and via telephone with patients, visitors, physicians, staff, and external partners.
• Serves as a secondary point of contact for on-site volunteers during assigned shifts and provides courteous, respectful support.
• Provides administrative support throughout the volunteer lifecycle, including data entry, volunteer hour tracking, file management, meal voucher distribution, and report generation.
• Welcomes volunteers, provides basic guidance, and directs them to appropriate assignments or contacts using compassionate communication.
• Responds to routine volunteer questions and escalates concerns in a professional and respectful manner.
• Provides scheduled and as-needed coverage for the gift shop, delivering excellent customer service and maintaining a welcoming environment.
• Assists customers and processes sales in accordance with established procedures while demonstrating courteous and respectful service.
• Follows cash-handling and point-of-sale guidelines and reports discrepancies or issues promptly.

Requirements

• High School Diploma or GED
• Three or more months experience using multi-line phone systems and computers
• Strong verbal and written communication skills, including the ability to demonstrate compassionate and respectful communication with diverse populations
• Proficient with Microsoft Office applications

Pay

Pay Range: $16.22 – $21.44 per hour

Benefits

All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance, and other optional voluntary benefits.

• Wellness: Presbyterian's Employee Wellness rewards program provides engaging opportunities to enhance health and activate well-being. Earn gift cards and more by participating in wellness activities like challenges, webinars, and preventive screenings.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are a locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan, and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees—including more than 1,600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans.

As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans.