Gift Processing Manager

About the role

The Gift Processing Manager leads gift processing operations for PBS Wisconsin and Wisconsin Public Radio, ensuring the accurate, timely, and compliant recording of contributed revenue in constituent management systems that drive donor relationships and support financial reporting. This role supervises a team of three Gift Processing Specialists, overseeing the recording of donations across multiple giving channels and transaction types, as well as related account data hygiene procedures.

Responsibilities

• Reviews and approves complex transactions and assigns funding codes in accordance with established rules, regulations, and policies
• Maintains and updates donor accounts and records
• Monitors financial transactions and fund balances and generates and reconciles complex reports and statements in accordance with established rules and regulations
• Reviews transaction processing internal controls and recommends policies and procedures
• Provides training and coaching to Gift Processing Specialists
• Answers complex fiscal questions and provides information based on set materials and standards to various audiences
• Drafts communications and reports and maintains organization of varied records to provide administrative support within a specified work unit
• Reallocates expenses to appropriate funding strings

Requirements

• Demonstrated experience processing and monitoring financial transactions, including experience with high-volume, bulk and/or automated processing procedures
• Exceptional and consistent attention to detail to ensure the accuracy and completeness of transaction records and donor accounts
• Strong analytical and problem-solving skills to interpret data and investigate and address inconsistencies and errors
• Experience creating clear, accurate written process documentation
• Strong verbal communication skills to conduct training, coach direct reports and other colleagues on procedures, and communicate directly with donors as needed

Qualifications

• Bachelor’s Degree

Skills

A successful candidate for this role holds high standards for the accurate and timely recording of donors’ contributions, possesses strong organizational and communication skills to plan and direct shared work with a team, approaches change and new technology with positivity and curiosity, and is a supportive leader who coaches and empowers others to grow in their skills and knowledge.

Benefits

This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.

Pay

The expected salary range for this position is upper 60,000s to low 70,000s. Actual pay will depend on experience and qualifications.

Schedule

This is a full-time position that works core business hours, Monday – Friday, 8:00 a.m. – 4:30 p.m. Evening and weekend hours are required during quarterly member drives. This work is pre-scheduled and may be performed remotely, at an off-site, non-campus work location that meets the requirements of a Flexible Work Arrangement (FWA).

Contact Information

Alondra Vazquez, alondra.vazquez@wisc.edu +1-608-890-4326 Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.