Giant Voice Field Engineer (Ability to obtain Secret Clearance)

North Edge Technology is looking for Field Engineers to be part of our Emergency Management Sustainment team supporting 100+ military installations worldwide. The Field Engineers will ensure Giant Voice systems are fully operational to provide a critical communication path for Emergency Managers.

About the role

This position requires that you travel 75% of the time to perform the job.

Responsibilities

• Uses engineering knowledge and methods to design, install, support, and repair technological tools and equipment at a field location (in the field, at a remote office, or at a client site).
• Analyzes user needs; builds, modifies, installs, and tests products.
• Troubleshoots errors or malfunctions and performs unscheduled or routine maintenance.
• Creates, distributes, and maintains service or training manuals; provides on-site training.
• Supports overall sustainment and repair operations of the Army’s Giant Voice and Audio-Visual Notification Systems (AVNS) including the management, operation, and maintenance of associated hardware, software, and processes.
• Demonstrates thorough understanding of area of responsibility.
• Works closely with PM/Lead.
• Provides timely and expert incident management services in strict adherence to the Service Agreement Level (SLA) metrics and Key Performance Indicators set forth by the program in response to GV, AVNS, and other hardware/software issues.
• Documents, coordinates, and troubleshoots technical questions and reported incidents from Emergency Responders that report system problems or incidents (e.g., poor system response time, potential security incidents, inability to access system resources, or questions on the use of specialized software).
• Trains end-users to perform resolution steps through self-service or by another area, such as security administration or systems administration, based on North Edge’s organizational structure and separation of duties principles.
• Documents repair information of hardware and software in conjunction with geospatial data.
• Uses boom & scissor lifts, forklifts, and bucket trucks to perform repairs 20-80 feet off the ground.
• Performs and conducts research of potential resolution of assigned technical issues with teammates and OEM representatives.
• Works closely with Engineering, Security, Site, and Systems Administration teams to incorporate customer feedback and address key support and usability concerns for customers.
• Communicates and interacts effectively with internal and external partners including, but not limited to, 3rd party support teams and Government customers.
• Evaluates tools, best practices, technologies, and approaches to EM service delivery problems/issues for incorporation into the overall service management policies and procedures.
• Demonstrates compliance with applicable laws and regulations, especially those surrounding safety and communications.
• Maintains and writes standard operating procedures.

Requirements

• DoD Secret Clearance is required (or ability to obtain and maintain one).
• High School or GED equivalent and 3-5 years of related experience.
• Knowledge of/willingness to learn Emergency Management systems: Giant Voice experience or Land Mobile Radio (LMR) experience or Apprentice Electrician.
• Technical test equipment used to install/repair GV, LMR, and AVNS.
• Strong written and verbal communication skills.
• Strong troubleshooting and conflict resolution skills.
• Must be able to lift 70 lbs.

Qualifications

Candidate must have a thorough understanding of Giant Voice (GV) systems (Federal Signal, Whelen, American Signal, ATI, Cooper Wheelock, etc.) or Land Mobile Radio (LMR) (Motorola, Kenwood, Harris).

Desired Qualifications

• Experience with heavy-duty equipment like boom and scissor lifts, cranes, excavators used to install/repair GV, LMR, and AVNS.

Pay

$80,000 - $85,000

Benefits

• The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, and 401(k).
• A range of other voluntary benefits.
• Paid Time Off (PTO) is offered to regular full-time and part-time employees.