GFC/GCN System Operator - Level 1 or 2

About the role

This position supports the operation of the GMD Fire Control (GFC) and GMD Communications Network (GCN) by effectively monitoring and managing Local Area Network (LAN) and Wide Area Network (WAN) devices.

Responsibilities

• Utilize SolarWinds and other network management tools to monitor hardware devices, virtual machines, and network connections.
• Configure router and switch interfaces in accordance with written documentation.
• Detect, log, and report faults involving network interfaces, endpoint devices, WAN circuit issues, and other hardware/software anomalies.
• Afford assistance to Field Engineers with anomaly investigation, data collection, and troubleshooting activities.
• Join and participate in conferences related to asset cutovers and major system transition events.
• Maintain and organize archives of critical system logs on workstations and servers.
• Accurately record events in written and electronic shift logs; maintain trouble-ticket records using a Microsoft Access database.
• Strictly adhere to all applicable processes, approved procedures, and management directives.
• Respond effectively to work schedule changes as needed to support mission requirements.
• Execute tasks involving the startup, shutdown, configuration, monitoring, and analysis of GFC software.
• Monitor GMD assets and promptly report changes in status.
• Identify and assess operational issues involving GFC hardware and software.
• Afford assistance as needed with test or exercise events, system patching, and software/hardware upgrades.
• Interface with military, industry partners, and government customers to answer questions and help resolve issues.
• Analyze, document, and report anomalies; determine root cause, recommend solutions, and implement corrective action when required.
• Understand and execute standard operating procedures to maximize operational availability.
• Support customer deliverables, process development, and continuous improvement initiatives.
• Work with Site Operation Lead to provide On-the-Job Training (OJT) for new GFC/GCN System Operators.

Requirements

• Network Monitoring Technician 1: High School diploma or equivalent and 0 years additional education and/or related experience
• Network Monitoring Technician 2: High School diploma or equivalent and 2 years additional education and/or related experience

• CompTIA Security+ certification.
• Ability to obtain and maintain a DoD Secret Clearance.
• Experience with computers/IT (e.g., Windows, Linux. VMware, SolarWinds, Microsoft Office, programming languages).
• Ability to support 24/7/365 operations, working rotating day and night shifts of approximately 12.5 hours in duration.
• Ability to work effectively in small teams.
• Ability to read, understand, and execute detailed technical documentation.
• Demonstrated motivation to learn and apply new technical skills.
• Strong desire to embrace challenges, take ownership of demanding tasks, and see them through to completion.
• Ability to travel up to 10% of the time.

Qualifications

• Bachelor’s degree in computer science or a related STEM field preferred.
• Experience with Cisco networking fundamentals and IOS commands preferred.
• Experience with the Linux command line interface (CLI), including file management and use of the vi editor preferred.
• Experience with Windows Server, SolarWinds Orion Platform, VMware ESXi, and/or Microsoft Active Directory preferred.
• Knowledge of Information Security best practices such as centralized authentication and multi-factor authentication (MFA) preferred.

Skills

• Ability to work effectively in small teams.
• Ability to read, understand, and execute detailed technical documentation.
• Demonstrated motivation to learn and apply new technical skills.
• Strong desire to embrace challenges, take ownership of demanding tasks, and see them through to completion.

Benefits

Northrop Grumman is committed to providing benefits that support the health and well-being of our employees and their families. These benefits include:

• Health insurance coverage
• Life and disability insurance
• Savings plan
• Company paid holidays and paid time off (PTO) for vacation and/or personal business

Pay

The annual salary range for this position is $47,200.00 - $78,600.00. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.