Genomic Program Assistant

About the role

The START Center is growing! We are pioneering premier Cancer Care for our patients with leading doctors, advanced diagnostics, and cutting-edge therapies. We offer competitive wages, benefits, and yearly bonus opportunities. The growth of our organization and our innovative environment to treat and care for patients that have cancer make us a great match for anyone looking to begin or further their career at a company with a mission that truly impacts lives.

Responsibilities

• Coordinate scheduling of patient appointments, consultations, follow-up visits, and genetic counseling sessions.
• Obtain and verify patient demographic, insurance, and medical information.
• Aid patients in completing required forms, family history questionnaires, and consent documentation.
• Facilitate genetic testing processes, including test ordering, specimen tracking, and result receipt.
• Serve as a point of contact for patients regarding appointment preparation, testing logistics, and general program information.
• Maintain compliance with HIPAA and organizational confidentiality standards.
• Support quality improvement initiatives and data collection for program metrics.
• Participate in multidisciplinary team meetings and assist with program coordination activities.
• Provide administrative support including correspondence, report preparation, filing, and record management.
• Aid in patient education materials and community outreach initiatives related to breast cancer risk awareness.

Requirements

• High School Diploma or GED required.
• Bachelor's degree in healthcare administration, biology, public health, psychology or related field preferred.
• Minimum of one (1) year of healthcare, medical office, oncology, genetics, or patient navigation experience preferred.
• Experience coordinating patient care and working within an electronic medical record (EMR) system preferred.

Qualifications

• Knowledge of medical terminology.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Ability to handle sensitive patient information with professionalism and confidentiality.
• Strong attention to detail and accuracy.
• Ability to prioritize multiple tasks in a fast-paced clinical environment.
• Proficiency in Microsoft Office applications and EMR systems.
• Strong customer service and patient relations skills.
• Ability to work independently and collaboratively within a multidisciplinary team.

Physical Requirements

• Ability to sit, stand, and walk for extended periods.
• Ability to use a computer and standard office equipment.
• Ability to occasionally lift up to 25 pounds.

Work Environment

• Medical office and outpatient oncology clinic environment.
• Frequent interaction with patients, providers, laboratory personnel, and support staff.

Reporting Relationship

This position plays a critical role in supporting patients at increased risk for hereditary breast cancer through efficient coordination of genetic services and compassionate patient-centered care.