Genesys Cloud Engineer
Solugenix · San Antonio, TX · 1 wk ago
On-siteEngineering$80–$85/hrContract
About the Role
Solugenix is seeking an experienced Genesys Cloud Engineer for a 12-month contract, onsite position based in San Antonio, TX.
Qualifications
- Solid 15+ years of experience in Genesys platform
- Strong Genesys Cloud
- Programming Experience
- Dashboard Creation (GCM)
- Integration with Genesys cloud & AWS
- Able to work independently (Problem solver) not order taker
- Call routing, API development
Responsibilities
- Design, configure, and maintain Genesys Cloud CX solutions, including IVR, Architect flows, ACD routing, queues, digital channels, and outbound campaigns
- Develop and implement platform enhancements, new features, and configuration changes based on business requirements
- Administer Genesys Cloud environments, including user management, roles, permissions, and telephony configurations
- Ensure platform availability, performance, scalability, and reliability
- Design, develop, and support integrations between Genesys Cloud and AWS services such as Lambda, API Gateway, S3, CloudWatch, SNS, SQS, and DynamoDB
- Develop secure APIs, Data Actions, and serverless integration components
- Integrate Genesys Cloud with enterprise applications, including CRM, ERP, identity management, and other third-party systems
- Act as the primary technical liaison between the Capital Group and Genesys Cloud, AWS, telecommunications, and third-party integration vendors
- Manage vendor-led implementation activities, upgrades, patches, and maintenance windows with minimal business disruption
- Collaborate with AWS and third-party vendors to troubleshoot integration, networking, API, and infrastructure issues
Pay
- Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $80/hour to $85/hour
- Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience