Genesys Cloud Architect

About the Role

Our client, a leading consulting firm, is in need of a Genesys Cloud Architect for a 6-month contract to hire opportunity supporting a customer in Houston, TX. The Genesys Cloud Architect will be supporting an enterprise migration of a newly acquired company, helping them migrate and integrate their Genesys Cloud environment into a single instance with the parent company.

Responsibilities

• Help the customer migrate CX Cloud Connector to Service Cloud Voice
• Implement platform configurations (routing, queues, skills, IVR flows)
• Manage agent configurations
• Build and maintain call flows
• Develop and support API Integrations (customer is a MuleSoft shop)
• Support the integration of 3rd party apps onto Genesys, specifically Salesforce

Required Skills

• At least 5 years of experience supporting the design, development and configuration of the Genesys Cloud platform
• Prior consultative experience as well as experience interacting with key stakeholders to help them better understand solution design and the state of the migration
• Experience migrating CX Cloud Connector to Service Cloud Voice
• Experience supporting enterprise Genesys Cloud migrations into a single instance
• Experience supporting the design and integration of 3rd party applications, specifically Salesforce, onto the Genesys platform
• MuleSoft API Integration experience

Desired Skills

• Any level of Genesys certification

Pay

The expected hourly rate range for this role is $65 – 90/hr.