Genesis of Englewood Service Parts Advisor

About the role

Genesis of Englewood, New Jersey is seeking a team-oriented Service Parts Advisor.

What You’ll Do:

• Provide exceptional customer service by assisting customers in identifying and selecting the correct Genesis parts and accessories for their vehicles.
• Address inquiries in person, over the phone, or through email and ensure customer satisfaction.
• Place orders for Genesis parts and accessories, either directly from the manufacturer or through authorized suppliers, to maintain an adequate inventory based on dealership demand.
• Maintain a comprehensive understanding of the Genesis parts catalog, keeping up-to-date with any changes or updates to available parts and accessories.
• Develop a solid understanding of Genesis vehicles and their various components.
• Provide accurate price quotes to customers, including wholesale pricing for the service department and retail pricing for individual customers.
• Monitor the status of customer orders, ensuring that parts are delivered on time.
• Communicate any delays or issues to customers and service departments.
• Maintain meticulous records of all transactions, including sales receipts, invoices, and order forms.
• Ensure that all paperwork is accurate and properly filed.
• Offer technical support and guidance to customers and service technicians who have questions or require assistance with parts installation or compatibility.
• Promote special parts and accessory sales, discounts, and promotions to boost revenue.
• Encourage upselling when appropriate.
• Strictly adhere to safety regulations and dealership policies, especially when handling hazardous materials or operating equipment like forklifts.
• Collaborate effectively with other dealership departments, such as the service department and sales team, to ensure smooth operations and enhance overall customer satisfaction.

What We’re Looking For:

• A high school diploma or equivalent.
• A strong understanding of automotive parts and accessories and familiarity with the specific Genesis product line is essential.
• Exceptional customer service skills are crucial, as Service Parts Advisors interact directly with customers in person and over the phone.
• Effective communication, active listening, and problem-solving abilities are important.
• Proficiency in using computer software for parts cataloging, inventory management, and order processing is often required.
• Familiarity with dealership management systems (DMS) is a plus.
• Strong organizational skills are essential to keep track of parts and orders.
• Precision is critical when dealing with automotive parts and accessories.
• An attention to detail helps in accurately identifying and ordering parts and in managing inventory effectively.
• The ability to promote parts and accessories and upsell when appropriate can enhance the profitability of the parts department.
• The ability to analyze problems and find solutions is beneficial.
• Upholding high ethical standards, including honesty and integrity, is essential when handling customer transactions and dealership assets.
• A willingness to engage in ongoing training and professional development is highly advantageous.

Why you’ll Love It Here:

• You’ll be a part of a premium, award-winning team.
• We pride ourselves in creating a friendly, fun, company culture.
• Employee perks.
• The chance to grow your career in the automotive luxury space.
• Full-Time Benefits.
• Industry leading compensation plan.
• Excellent Advancement Opportunities!
• Comprehensive training programs to advance your career.
• Supplemental Life Insurance and Long-Term Disability.
• 401K Retirement Plan with Employer Contributions.
• Employee discounts for you and your family!
• Medical and Dental Insurance available.
• Flexible Medical Spending Account.
• Compensation: $22.00 to $42.00 per hour depending on experience.
• Monday to Friday schedule with holidays and weekends if needed.

EEO Statement

Benzel-Busch is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.