Generator Technician, Service Operations

About Mesa Power Solutions

Mesa Power Solutions is a fast-growing U.S. manufacturer delivering reliable, responsible power systems to industrial markets nationwide. We engineer and build advanced, sound-attenuated, temperature-controlled generator sets designed to perform in the toughest environments. Backed by industry-leading service and real-time telemetry technology, we give our customers the confidence and visibility they need to keep critical operations running.

At Mesa, People Come First. We are committed to building a workplace where employees feel safe, respected, and valued, and where performance, accountability, and professional growth are recognized and rewarded. Our A.D.A.P.T. Values drive everything we do. We are: Action-Oriented. Disciplined. Accountable. Passionate. Trustworthy.

Responsibilities

• Perform maintenance services on Mesa units in accordance with the Mesa standard.
• Maintain unit records by thoroughly recording service/repair tasks and parts used.
• Troubleshoot problems and resolve them in a timely manner.
• Provide superior customer service.
• Verify and ensure Mesa unit serviceability by following service checklists.
• Update professional knowledge through constant study of Mesa units.
• Maintain the Mesa standard in all aspects of job responsibilities.
• Perform all duties in a safe and effective manner according to company policies and procedures.
• Maintain clean and organized work environments at all times.
• Transmit information and documents with computer and phone.
• Maintain professional personal appearance.
• Help provide a positive team spirit daily.
• Perform other duties as assigned.

Qualifications

Education

• Required: High School or GED
• Preferred: Vocational/Technical degree with an engine or mechanical focus; 4-year/Bachelor’s Degree in a related field from an accredited university.

Experience

• Required: 1 year of experience operating 3/4 – 1-ton service trucks; 1 year of trailer pulling experience.
• Preferred: 2 years of related experience; honorably discharged service veterans are preferred.

Certifications, Licenses & Registrations

• Must possess and maintain a valid driver’s license and a driving record satisfactory to the company and its insurers.
• Must be able to pass and complete the Mesa Generator Technician course within 6 months of employment.

Knowledge, Skills, & Abilities

• Understanding and familiarity of basic hand tools.
• Understanding of standard and metric systems.
• Understanding of electricity and associated hazards, preferred.
• Proficient with engine troubleshooting tools including Engine Control Modules and gaseous fuel systems, preferred.
• Knowledge of Mesa unit maintenance procedures and standards.
• Basic mechanical and electrical repair methods.
• Safety protocols and company policies.
• Recordkeeping and documentation practices.
• Troubleshooting techniques and diagnostic tools.
• Customer service principles.
• Use of digital tools for communication and documentation.
• Performing routine and complex maintenance and repairs.
• Accurately documenting service and parts usage.
• Identifying, diagnosing, and resolving mechanical issues.
• Providing professional, customer-focused service.
• Using service checklists to ensure unit readiness.
• Maintaining organized and safe work environments.
• Communicating clearly via phone and computer.
• Working effectively as part of a team.
• Follow company standards and service procedures consistently.
• Maintain a professional appearance and demeanor.
• Learn and apply technical information specific to Mesa units.
• Manage time efficiently and prioritize tasks.
• Adapt to changing service needs or priorities.
• Contribute positively to team morale and workplace culture.
• Work independently while supporting team goals.
• Must be able to fluently speak, write, and read in English.

Culture Expectations

• Action-oriented: Self-motivated, problem solver, takes initiative when issues arise, acting quickly and responding accordingly.
• Disciplined: Focused, consistently following through with dedication to achieve high standards even when no one is watching.
• Accountable: Takes ownership and accountability for your actions, good and bad.
• Passionate: Passionate about what they do and who they work for, by bringing enthusiasm and commitment to every task and team.
• Trustworthy: Reliable and honest, building confidence through integrity and consistent performance.

Physical Demands

• Constant: Seeing (specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus); hearing; use hands to type, touch, handle, or feel.
• Frequent: Sitting; standing; walking or moving throughout facility; driving; talking; bending or stooping; squatting or crouching; reaching; kneeling; pushing; pulling.
• Occasionally required: Walk and climb or balance.

Working Conditions

• May be exposed to hazardous chemicals and gases.
• Travel to and from customer job sites in company service truck.
• Outdoor work in extreme cold and/or heat.

Additional Job Requirements

• Willing to consent to and pass a background check and drug screening.
• Must be able to pass a WorkSTEPS physical.
• Willingness to work flexible hours including occasional evenings and weekends as required.
• Willing to travel occasionally.
• Possess a customer-focused attitude, with a high level of professionalism and discretion.