Generator Technician II

About the role

The Technical Field Service Representative II provides on-site and phone troubleshooting, repair, equipment modifications, installation, and sales commissioning support of Generac industrial products. This position requires up to 50% travel.

Responsibilities

• Perform technical skills including mechanical, electrical, troubleshooting, and repair of generators.
• Provide emergency/unscheduled repairs of generators during normal working hours, after-hours, weekends, and holidays as directed.
• Perform scheduled preventative maintenance service and/or repairs of generators.
• Read and interpret operational manuals, electrical schematics, universal generator literature, and work orders to perform required maintenance and/or repairs.
• Detect faulty operations, defective material, and report unusual situations to the service manager in a timely manner.
• Stay current on National Fire Protection Association and State regulations for Emergency Power Supply Systems (EPSS).
• Create reports for all work performed in FieldServio and communicate findings via phone, email, or in-person.
• Conduct equipment commissioning for industrial and MPS products.

Requirements

• High School Diploma.
• Valid Driver License.
• 4 years of experience servicing and troubleshooting Emergency Power Supply Systems (EPSS).
• Working knowledge of mechanical design, AC/DC circuitry, power generation, wiring schematics, and connection diagrams.
• Working knowledge of engine maintenance and troubleshooting of natural gas fuel systems.
• Knowledge of power generation, light towers, pumps, and heating products.
• Excellent troubleshooting skills and ability to make independent decisions with minimal supervision.
• Working knowledge of transfer switch operations and spark-ignited systems.
• Ability to obtain and maintain Generac certification in air-cooled and protector series courses.
• Strong communication skills and ability to provide detailed reports within 24 hours.
• Ability to manage emails, texts, and phone calls safely and promptly.
• Excellent conflict resolution skills.

Preferred Qualifications

• Associate degree in Electrical Engineering or Mechanical Engineering.
• 6 years of experience servicing and troubleshooting Emergency Power Supply Systems (EPSS).

Physical Requirements and Working Conditions

• Regularly required to stand, walk, stoop, crouch, bend, and reach above shoulders.
• Frequently required to use hands to manipulate objects, tools, or controls; talk and hear.
• Must frequently lift and/or move up to 50 pounds unassisted and up to 100 pounds with assistance.
• Specific vision abilities include close vision, distance vision, peripheral vision, and depth perception.
• Work in a manufacturing environment with seasonal temperature variations and occasional exposure to fumes or byproducts.
• Comply with PPE requirements, including safety glasses, hearing protection, gloves, and safety shoes.
• Ability to work in varying weather conditions, including extreme heat, snow, and ice.
• May require obtaining a DOT Medical Card and driving a heavy-duty truck daily.