Generator Field Technician Rental

About the Role

This position performs mechanical and electrical services on engines, generators, UPS, switchgear, automatic transfer switch, and other related system products for the Power System’s Service Department.

Responsibilities

• Installs, services, and repairs generators, UPS, switchgear, automatic transfer switch, and other related system products, including first-time (start-up) installations and coordination with other systems such as multiple generator sets and paralleling switchgear to ensure all related equipment works together properly.
• Diagnoses and troubleshoots customer’s electrical and mechanical problems to ensure the entire system runs safely and efficiently.
• Initiates and/or completes all associated paperwork for service and/or repair, including writing service reports and recording time spent, parts charged and returned, serial numbers, and equipment types.
• Maintains excellent customer communication and satisfaction by understanding customer needs and time constraints, completing repairs safely and on schedule, and providing superior quality workmanship.
• Maintains company-issued vehicle, equipment, and tools, ensuring they are in good working order, clean, and up to date with suggested maintenance. Must meet DOT requirements, possess a CDL license to operate a field service vehicle, and be able to operate a forklift. A clean driving record and valid driver’s license are required.
• Performs related duties as required.

Qualifications

• High school education or equivalent with a technical background or additional training preferred, such as vocational school studies in engine service and/or electrical generator service.
• 3-5 years of mechanical experience with generators and engines, preferably with Caterpillar, and/or experience with hydraulics, electrical systems, engine, and component repairs.

Skills

• Excellent decision-making, creative thinking, and goal-setting skills.
• Strong problem-solving, diagnostic, and troubleshooting skills with the ability to interpret and apply policies, procedures, and guidelines, including a basic understanding of warranty administration.
• Excellent knowledge of the product and a good understanding of the product market, with respect for Caterpillar’s influence.
• Ability to operate a PC, especially a laptop, with a strong understanding of industry-specific programs.
• Strong influence, negotiation, coaching, and counseling skills.
• Strong project management skills with the ability to manage change and conflict.
• Strong listening and verbal communication skills.
• Good customer service and basic prospecting skills, with the ability to meet or exceed customer expectations.
• Working knowledge of safety rules, laws, and regulations concerning engine service, hydraulics, electrical systems, technical functions of components, and tooling procedures.
• Self-motivated with the ability to work with little or no supervision and achieve required goals and objectives.
• Ability to work overtime and weekends.
• Valid Class C CDL driver’s license or higher is required.
• Ability to uphold professionalism with both internal and external customers, including personal appearance, friendliness, and courteous treatment of peers, subordinates, and customers.