Generative AI Prompt Writer

Careerscape is recruiting on behalf of a fast-growing SaaS company based in Nashville for a fully remote role focused on designing, writing, and refining prompts that power a customer-facing support chatbot.

About the role

This is a hands-on opportunity to work at the intersection of language, product, and applied AI, shaping how the platform communicates with customers daily. You’ll collaborate with support, product, and engineering teams to translate real customer pain points into clearer, more accurate prompt logic. Ideal candidates are precise writers who enjoy iterative testing, are comfortable with ambiguity, and take satisfaction in turning clunky bot responses into smooth, helpful interactions.

Responsibilities

• Write, edit, and refine prompts for a generative AI customer support chatbot
• Test prompt variations against real and simulated customer conversations
• Analyze chatbot transcripts to identify gaps in tone, accuracy, or clarity
• Collaborate with support and product teams to capture common customer issues
• Develop prompt structures and guardrails that reduce hallucinations and errors
• Maintain a library of prompt templates and versioned iterations
• Partner with engineering to test prompts across model updates and releases
• Document best practices and style guidelines for prompt writing
• Monitor chatbot performance metrics and recommend prompt-level improvements
• Stay current on generative AI capabilities and prompt engineering techniques

Requirements

• 2+ years of experience writing, editing, or engineering content for digital products
• Hands-on experience writing or testing prompts for large language models
• Strong written communication skills with excellent grammar and tone control
• Familiarity with generative AI tools such as ChatGPT, Claude, or similar platforms
• Ability to analyze conversational data and identify patterns in user intent
• Comfort working in an iterative, test-and-refine workflow
• Experience collaborating with product, engineering, or support teams
• Bachelor’s degree in English, Communications, Linguistics, Computer Science, or related field (or equivalent experience)
• Basic understanding of chatbot or conversational AI architecture is a plus

Benefits

• Medical, dental, and vision insurance
• 401k with company match
• Generous paid time off and company holidays
• Fully remote work with flexible scheduling
• Home office and equipment stipend
• Paid parental leave
• Professional development and training budget
• Mental health and wellness resources
• Company-sponsored virtual team events
• Employee referral bonus program