Generalist- Human Resources

GENERAL FUNCTION

The Human Resources Generalist partners with and serves as a resource to management to promote positive associate relations that support EssilorLuxottica’s HR strategy, including but not limited to: interpretation of company policies, addressing associate performance issues, identifying resources to support managements’ HR needs, and counseling management and/or associates.

Major Duties And Responsibilities

• Provides exceptional customer service to managers and associates. This includes responding to all inquiries quickly, completely, and professionally.
• Educates managers by providing consultation and coaching regarding: policy interpretation, associate behavior, performance management and associate development.
• Aids managers with diagnosing and resolving issues through proper questioning techniques and risk assessment.
• Understands and applies company policies/procedures and applicable laws, to consult with managers on best practices that reduces the risk of the Company, builds a positive work environment for the associates and supports the Company’s HR strategy.
• Takes accountability for identification, prioritizing, and issue resolution/escalation within established timelines. When necessary, conducts investigations in partnership with HR Business Partner.
• Coaches and consults with supervisors delivering feedback in a manner that will motivate associates to improve while also providing solid and clear documentation. This includes review and consultation of corrective action documentation and development of appropriate performance improvement plans.
• Leverages exceptional active listening skills to issue spot coaching and asking appropriate follow up probing questions. Handles complex and emotionally charged issues with composure by addressing the situation objectively.
• Effectively utilizes computer systems to capture issue details without effective biases (facts only); investigates prior issues and resolutions; and pulls data for risk assessments and trends.
• Identifies, compiles and analyzes relevant HR trend data, prepares reports and presents conclusions.

Basic Qualifications

• Bachelor’s degree in Human Resource discipline
• 5+ years of Employee Relations experience or related HR experience
• Excellent customer service, communications and interpersonal skills
• Excellent active listening and comprehension skills
• Willing and capable of independently making decisions
• Demonstrates customer sensitivity; including development of consultative approach to resolve issues
• Ability to remain calm and demonstrate flexibility in high pressure situations
• Strong consultative skills and ability to exercise judgment based on core policies and practices of the Company
• Ability to conduct investigations in a neutral manner
• Strong attention to detail
• Knowledge of Federal and State Employment Law
• Computer skills, including experience with Microsoft Office
• Collaboration in a team environment

Preferred Qualifications

• PHR or SPHR