General Superintendent

At JRM Construction, we build more than exceptional spaces—we build talented teams, rewarding careers, and trusted relationships. As a leading employee-owned construction firm, our people take ownership of every project and work collaboratively to deliver outstanding quality and a positive client experience. Guided by integrity, teamwork, continuous improvement, and genuine care for our people, JRM provides an environment where employees can grow and help shape the company’s long-term success.

About the Role

A General Superintendent (GS) is a seasoned field leader who provides planning support, team guidance, complex issue resolution, and Field Operations oversight. The GS actively manages Field Staff workforce including logistical scheduling, development, training, and mentorship. A GS conducts periodic project visits where additional expertise and oversight are required, acting as a quality and operations checkpoint to ensure field practices, safety standards, and execution align with company expectations. The GS works with and reports to a Field Operations Director, collaborating with other GS’s to ensure projects are managed and executed to JRM standards of excellence.

Responsibilities

General Responsibilities

• Direct report, staffing, and performance management of assigned Field Staff, including Field Mechanics, Supers, and Assistant Supers
• Assist Field Operations Director in interviewing and selecting potential field personnel hires
• Drive project execution success from a JRM and client perspective in conjunction with Project Teams, Director of Project Management (DoPM), and Field Operations Director
• Implement, champion, and drive adherence to JRM Processes and Procedures
• Embody and drive adoption of JRM Core Values across all field staff
• Act as Field Operations Representative on Projects

Project-Level Responsibilities

Communication & Escalation

• Provide timely communication and escalation of any significant safety, schedule, procedural, employee performance, and client/owner perception issues to Project Leadership, BU/Regional Lead, and Field Ops Leadership
• Resolve such issues within the project team whenever possible

Relationship Management

• Maintain relationship with building management by conducting monthly check-ins (at minimum) to ensure satisfaction and support JRM’s reputation for unparalleled client service
• Maintain relationship with subcontractors to ensure smooth project execution and promote future partnership

Safety

• Demonstrate advanced knowledge of JRM Safety program, OSHA standards, specific California requirements, and local laws
• Demonstrate leadership and enforcement of safety compliance and uniformity across multiple projects
• Champion development and/or review of safety and logistics plans for all phases of a project
• Review safety documentation on high-risk activities and equipment, such as cranes picks/specialty rigging/structural demolition/hoist placement, etc.
• Forecast hazards and guide team on development of safety mitigation plans
• Drive Lessons Learned and best practices based on safety data and observations, in coordination with EHS Department

Pre-Con Phase

• Pre-plan with project teams to ensure organized project startup and set the tone
• Help identify the challenges of the project and ensure the Field Team fully understands those challenges and the best path to overcome them
• Break the project down into smaller, more manageable scopes and identify the correct staffing/roles & responsibilities to supervise each scope
• Establish team focus based on critical path to ensure proper prioritization to meet project deadline
• Work with team to establish General Conditions Projection utilizing experience to maximize use of manpower

Construction Phase

• Work hand in hand with other GSs, the Field Operations Director, and the Director of Project Management (DoPM) to ensure project success
• Conduct weekly site reviews (higher frequency as needed) with Project Team reviewing schedule adherence, proper installation sequence, construction methodology, quality, process efficiency, and safety
• Coordinate with DoPM; when DoPM recognizes an issue during meetings with PMs, notify the GS for that project to address the issue with the field team and advise DoPM of the outcome
• Notify and coordinate resolution of Project Management issues with DoPM when identified by the GS
• Maintain a pulse on the overall status, health, and success of field activities, focused on the following cornerstone categories:
  • Safety
  • Schedule:
    • Conduct thorough review of all project schedules offering insightful recommendations on sequencing and constructability to optimize project planning and execution
    • Ensure teams hold the line on Project Schedule
  • Field Coordination (quality, constructability, sequence, logistics):
    • Proactively monitor quality of all work and ensure general practices described in JRM QA/QC program are implemented
    • Assist with interaction/representation with municipal agencies on behalf of the project
  • Client & Landlord Satisfaction
  • Team Interaction & Leadership:
    • Oversee field supervision on all field-related procedures and best practices
    • Provide training/coaching as required
    • Provide guidance and training to project team on effective time management principles
  • Field Process:
    • Review field performance to ensure JRM processes are being implemented and followed
    • Coach field staff in the use of JRM processes, emphasizing both why a process is important and how to use it to benefit the job
  • Employee Performance:
    • Monitor field staff underperformance, give timely constructive feedback, properly document, and report PIP to Field Operations & necessary departments when applicable
  • Staffing:
    • Monitor General Conditions to ensure effective and proper use of labor to minimize unnecessary labor costs and expenditure overruns; communicate with Project Leadership
  • Issue Resolution and Risk Register:
    • Identify risks and recurring trends and lead team to devise mitigation/recovery plans
    • Track successful implementation to recover any delays or advance on schedule as needed
    • Help resolve field issues that cannot be overcome by the Field Team; escalate based on urgency to necessary parties

Post Construction Phase

• Ensure plan is established for project completion & exit strategy
• Stay with project through punchlist signoff
• Understand GC exposure, risk level, and required staffing allocations; communicate with Project Leadership, BU Lead, & Field Ops Leadership as needed