General Sales & Service Tech

About the Role

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow-through at the service desk, on the sales floor, and at the register.

Responsibilities

• First point of contact for customers on the phone and in the store.
• Engage customers, schedule appointments, build trust, understand needs, communicate processes and timelines, and sell parts and services that optimize vehicle performance; adhere to Company Customer Care standards.
• Manage service business productivity through work order and register transactions, vehicle inspections, and service/replacement part knowledge.
• Assist in customer care, work order and register transactions, facility maintenance, and Outside Purchase (OP) ordering under management direction.
• Follow all policies related to cash, credit, check, refund, and return processes.
• Work with management to address customer service issues, complaints, or business opportunities.
• Perform routine express automotive services: tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting/charging system testing; cosmetic car services, and thorough vehicle inspections.
• Maintain safety procedures, ensuring wheel torque and oil/fluid services comply with standard operating procedures.
• Partner with management to ensure a safe, compliant work environment adhering to local, state, and federal laws and company policies.
• Communicate effectively with associates, management, and customers; interpret and apply knowledge appropriately.
• Serve as a key holder with opening and closing responsibilities.
• Maintain an organized and neat shop.
• Adhere to all company policies, procedures, safety, and environmental rules.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent.
• Valid Driver’s License.
• One year of related experience in an automotive service environment.
• One year of sales experience preferred.
• Basic knowledge of mathematical concepts (addition, subtraction, multiplication, division, percentages, fractions) and ability to apply formulas for commissions and discounts.
• Strong verbal communication and customer service skills.
• Ability to work Days, Nights, Weekends, and Holidays.

Physical Demands

• Lift, carry, and place merchandise/supplies up to 50 pounds without assistance.
• Frequent standing and walking for long periods.
• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, and twisting.
• Climb up and down ladders to retrieve and stock merchandise.
• Effectively communicate in person, by telephone, or using telecommunications equipment.
• Enter and locate information on a computer.
• Present information to small and large groups.
• Visually verify information, often in small print.
• Safely operate a motor vehicle.

Benefits

• Medical, dental, and vision benefits.
• Life insurance.
• Short-Term Disability.
• Supplemental benefits.
• 401(k) with company match.
• PTO and holiday pay.
• On-demand pay partner (DailyPay).
• Reduced benefits available for part-time team members.

Pay

Pay Range: $14.40 to $21.60 per hour based on experience. Includes sales commission and flat rate on labor hours produced.