General Operator (GO)

About the role

Life tastes better with ice cream. With 19,000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference. What Truly Sets Us Apart Is How We Work. We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better. Department: Straight Line, Tubline, Process Plant, Palletizing and Lollies. Main Purpose of Job: To perform predominantly manual tasks in the plant, related to manual feeding/loading of materials, packing of product into boxes, loading or unloading of boxes for raw or finished products, manual palletizing, de-palletizing and fetching and returning of materials from/to pre-defined storage locations.

Responsibilities

• Carries out pre-start‑up checks to ensure that the area and equipment is clean and is in a safe condition as per the SOP.
• Shutting down equipment and the area as per the SOP.
• Provides a continuous supply of appropriate packaging material from line‑side storage areas to demarcated storage areas as per existing UMS 5S standards.
• Manually packs product to existing packing standards (incorporating date coding, appropriate corrugate and sealing and pallet configurations).
• Carries out cleaning and general operations to existing standards.
• All work is carried out according to existing standards and procedures.
• Records hand‑over activities and events that have occurred during shift (cases packed/rejects).
• Works in a team environment and assists other team members with manual tasks.
• Adheres to Company emergency procedures, safety rules and regulations and reports potential SHE hazards in work area.
• Conducts visual quality checks of process material, and finished products that he/she may be working on and records findings.
• Reports deviation to technical operator.

Requirements

• Matric (with Maths & Physical Science) OR N3 (Engineering Studies)

Benefits

• Inclusive culture with low ego and hierarchy.
• Opportunity to act like an owner and drive the business end‑to‑end.
• Roles with real accountability and visible impact.
• Freedom to move fast, experiment and challenge how things are done.
• Continuous learning and development as the business grows.
• Reward linked to performance and contribution.
• Career shaped by what you deliver, working across functions and markets and growing with the business.