General Operation Manager

About the role

The General Operation Manager is responsible for providing overall leadership, management, and strategic direction to maintain inventory accuracy and set daily production schedules for all distribution and transportation operations.

Responsibilities

• Thrive in a fast-paced, dynamic distribution environment
• Make people-centered decisions and take action with empathy and care
• Stay ahead of a 20% year-over-year growth rate
• Demonstrate a strong commitment to both internal and external customers
• Ensure consistency and reliability in distribution processes
• Communicate effectively and build strong interpersonal relationships across all levels of the organization
• Drive continuous improvement in productivity, cost control, service, inventory accuracy, housekeeping, and safety
• Achieve efficiency and production objectives while maintaining quality standards
• Motivate your team to collaborate and perform at their best
• Develop, monitor, and achieve financial plans and budgets
• Manage projects within tight timeframes and budget constraints
• Operate in a way that maximizes productivity and supports corporate profitability
• Develop and maintain systems, processes, and procedures to ensure inventory accuracy
• Leverage proficiency in WMS systems to enhance inventory control and accuracy

Requirements

• Bachelor's Degree in Business, Logistics, Supply Chain or related area
• At least 6-8 years management experience (10-12 in lieu of degree)
• Progressive track record of increasing responsibility in distribution, logistics or manufacturing environment
• Proven proficient knowledge of Microsoft Office applications (Excel, Access, PowerPoint, Microsoft Projects, etc.)

Qualifications

• Master’s Degree in Business, Logistics, Engineering, Supply Chain or related field
• Previous Supply Chain Logistics, Transportation, or Engineering experience
• Continuous improvement and lean manufacturing expertise
• A wide range of logistics experience which may include start-ups, business turnarounds, expansion, new technologies, and equipment additions
• Change management including products and process
• Experience with the implementation and execution of final mile home delivery solutions
• Specifically, the preparation and delivery of high-quality furniture to a customer's home and/or to retail locations
• Ability to manipulate large quantities of data to drive business decisions is a must – an expert in Microsoft Excel essential

Physical Requirements

Able to bend, reach, squat, climb stairs/ladders, stand, and walk

Able to move, lift or carry heavy objects or materials

Benefits

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance