General Motors Dealership Service Technician

Responsibilities

• Reads & Interprets Advisor write-ups to properly diagnose vehicle performance concerns
• Communicates with GM Technical Assistance (TAC) to obtain current diagnostic & repair procedures
• Maintains GM and State Training Certifications for all qualified repair categories
• Works to obtain additional certifications as shop training needs and workload allow
• Clearly documents repair procedures on Repair Orders in compliance with GM Warranty and State requirements
• Clocks with Parts Warehouse to obtain quotes and order necessary parts for jobs
• Works closely with Foreman and Manager to prioritize work for good CSI
• Maintains production average commensurate with experience
• Performs thorough test drives to verify customers’ concerns and repair quality
• Performs and thoroughly documents inspections on each vehicle to ensure customers are informed of maintenance and repair needs beyond the initial complaint/concern

Qualifications

• GM and State Certifications beyond basic maintenance and suspension required
• Transmission, Heavy Engine Repair and Diesel strongly preferred
• Clean DMV record
• Authorized to work in the United States and Michigan
• Obtain/Maintain a personal tool collection appropriate for experience and work desired

Careers at Jim Winter Auto Group

We are looking for great character. We only work with people who bring energy and inspiration to work, who connect well with the team. We want people who collaborate and build amazing solutions to our guests.

Jim Winter Values

• Boundaryless: We serve the needs of our guests over our own short-term goals. We develop good working relationships with team members in all departments. We have all been “Winter-ized”. We find ways to say “Yes”.
• Accountable: We take responsibility for our guests, our careers and our company. We do the training and research so we can get it right the first time. We set SMART goals and all know where we stand.
• Service: We create lifelong customers by doing the difficult things other dealers won’t. We are warm and welcoming to every one of our guests. We serve our guests with a respectful, friendly and engaging attitude.
• Integrity: We think, act and speak in a professional manner. We are fair and honest with our guests and team members. We do what is right, not what is easy.
• Candor: We communicate with clarity to our Team and our guests. We promptly address and solve problems. We will say “yes”, “no” (with a why) or explain when we will decide.
• Stability: We bring our Negatives up and our Positives down. NO GOSSIP. We take the long view and build lasting relationships. We invest in our Team so we can attract and retain the best and brightest.