General Merchandise Team Leader (Tupelo, MS)

Starting pay range: $21.00 – $23.00 per hour. Full pay range: $21.00 – $35.70 per hour. Pay is based on labor markets, education, work experience, and certifications.

About the role

Teams in General Merchandise (GM) prioritize guest experience while blending completion of tasks that ensure product is available and easy to shop—replenishment, pricing and signing, setting, and maintaining the sales floor and the backroom. The GM teams also execute inbound, outbound, and fulfillment responsibilities.

At Target, we believe in leaders having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Team Leader can provide you with skills and experience in:

• Guest service fundamentals and building a guest-first culture
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
• Planning department(s) daily/weekly workload to support business priorities and deliver sales goals
• Leading a team of hourly team members, including interviewing, developing, coaching, evaluating, and retaining talent
• Coaching and training hourly team members

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience
• Ensure every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments
• Review area guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align the team on the right behaviors and execution
• Lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement, including receiving products, merchandising, signing, setting and updating merchandise sales floor displays, sampling, restocking shelves, organizing backrooms, and price changes for GM areas
• Educate your team on how operational procedures affect inventory management, store profitability, and product availability
• Assess reporting to identify gaps in GM processes and assist in developing a plan to resolve them
• Be an expert of operations, accuracy, process, and efficiency
• Assign daily tasks to team members based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities
• Help establish clear goals and expectations and hold team members accountable to them
• Lead pick, pack, and ship fulfillment work accurately (if applicable) and assess reporting to identify gaps
• Ensure product is in stock, available, accurately priced, and signed on the sales floor while prioritizing guest experience
• Collaborate with all teams and leaders to ensure the store is guest-ready
• Stay informed about relevant trends and products to educate team members
• Evaluate candidates for open positions and develop a guest-centric team
• Model a culture of executing best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching, and team interactions
• Support guest services such as back-up cashier and digital fulfillment processes while maintaining a compliance culture
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Demonstrate a culture of ethical conduct, following all Target policies and safety procedures
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, and holding the team accountable
• Model the execution of physical security processes to enhance in-store security culture
• Support merchandise protection strategies across the total store, including ordering, storage, and application as directed by best practices
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience during assigned shifts
• Address all store emergency and compliance needs

Requirements

• High school diploma or equivalent
• Age 18 or older
• Previous retail experience preferred, but not required
• Ability to lead and hold others accountable
• Effective communication skills using multiple frequency devices, handheld scanners, and other technology equipment
• Ability to work independently and as part of a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Welcoming and helpful attitude toward guests and team members
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Accurately handle cash register operations as needed
• Climb up and down ladders
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance
• Flexible work schedule (e.g., nights, weekends, and holidays); reliable and prompt attendance necessary
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing job duties
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Although the role is full-time, it does not come with a guarantee of 40 hours each week. Hours will depend on the needs of the business and may fluctuate as required.

Benefits

Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance, and more. Other benefits for eligible team members include:

• 401(k)
• Employee discount
• Short-term disability
• Long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation