General Merchandise Team Leader- (Casa Grande, AZ)

Starting pay range: $22.00 – $24.00 per hour. Full pay range: $22.00 – $37.40 per hour. Pay is based on labor markets, education, work experience, and certifications.

About the role

As a General Merchandise Team Leader, you’ll enable a consistent experience for our guests by blending operational tasks that ensure product is available and easy to shop—replenishment, pricing, signing, setting, and maintaining the sales floor and backroom. You’ll also execute inbound, outbound, and fulfillment responsibilities.

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience.
• Train and hold team members accountable for guest experience and operational consistency.
• Review guest, financial, and team outcome metrics; take action to improve results and elevate the guest experience.
• Lead daily/weekly workload execution to meet department and store sales goals, including receiving, merchandising, signing, setting, and updating sales floor displays.
• Educate your team on how operational procedures affect inventory management, store profitability, and product availability.
• Assess reporting to identify gaps in GM processes and assist in developing resolution plans.
• Assign daily tasks based on planned workload and guest traffic patterns, ensuring alignment with business priorities.
• Help establish clear goals and expectations; hold team members accountable.
• Lead pick, pack, and ship fulfillment work accurately (if applicable) and assess reporting to identify gaps.
• Ensure product is in stock, available, accurately priced, and signed on the sales floor while prioritizing guest experience.
• Collaborate with all teams to ensure the store is guest-ready.
• Stay informed about trends and products; relay Target communications during team connections.
• Evaluate candidates for open positions and develop a guest-centric team.
• Model best practices for onboarding and learning; close skill gaps through coaching and interactions.
• Support guest services, including back-up cashier and digital fulfillment, while maintaining compliance.
• Demonstrate inclusivity by valuing diverse voices and creating equitable experiences.
• Lead a safety culture by modeling safe behaviors, correcting hazards, and holding the team accountable.
• Support merchandise protection strategies, including ordering, storage, and application.
• Occasionally assume store-level leadership on duty (LOD) responsibilities.
• Address all store emergency and compliance needs.

Skills

• Guest service fundamentals and building a guest-first culture.
• Retail business fundamentals, including sales trends, inventory management, and pricing strategies.
• Leading a team by planning workloads to support business priorities and deliver sales goals.
• Interviewing, developing, coaching, evaluating, and retaining talent.
• Coaching and training hourly team members.

Requirements

• High school diploma or equivalent.
• Age 18 or older.
• Previous retail experience preferred, but not required.
• Ability to lead and hold others accountable.
• Effective communication skills and capability to work independently or as part of a team.
• Manage workload and prioritize tasks in a fast-paced environment.
• Welcoming and helpful attitude toward guests and team members.
• Access all areas of the building to respond to guest or team member issues.
• Interpret instructions, reports, and information accurately.
• Handle cash register operations as needed.
• Climb up and down ladders.
• Scan, handle, and move merchandise efficiently and safely, including lifting up to 44 pounds without assistance.
• Flexible work schedule (nights, weekends, holidays); reliable and prompt attendance.
• Capable of working in varying temperatures, humidity, and other elements.
• Ability to remain mobile for the duration of a scheduled shift.

Benefits

• Comprehensive health benefits (medical, vision, dental, life insurance, and more) for eligible team members and dependents.
• 401(k) retirement plan.
• Employee discount.
• Short-term and long-term disability.
• Paid sick leave, national holidays, and vacation.