General Merchandise Team Leader

Starting pay range: $24.75 - $26.75 per hour. Full pay range: $24.75 - $42.05 per hour. Pay is based on several factors including labor markets, education, work experience, and certifications.

Benefits

• Comprehensive health benefits and programs for eligible team members and their dependents, including medical, vision, dental, and life insurance
• 401(k) retirement plan
• Employee discount
• Short-term and long-term disability coverage
• Paid sick leave, national holidays, and vacation

Find competitive benefits from financial and education to well-being and beyond at Target Benefits.

About the Role

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. This role is part of General Merchandise (GM) teams, which prioritize guest experience while ensuring product availability and ease of shopping through replenishment, pricing, signing, setting, and maintaining the sales floor and backroom. GM teams also handle inbound, outbound, and fulfillment responsibilities.

Skills

This role can help you build and develop skills for a career, including:

• Guest service fundamentals and building a guest-first culture
• Retail business fundamentals: department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies
• Leading a team by planning daily/weekly workloads to support business priorities and deliver sales goals
• Process improvements and workload efficiency
• Interviewing, developing, coaching, evaluating, and retaining talent
• Coaching and training hourly team members

Responsibilities

• Consistently deliver guest experience commitments to create an easy, inspiring, and friendly experience
• Ensure team members understand, are trained on, and deliver Target’s guest experience commitments and consistent operations
• Actively observe and provide feedback, holding team members accountable while recognizing great guest experience moments
• Review guest, financial, and team outcome metrics to identify opportunities, improve execution, and celebrate wins
• Lead daily/weekly workload execution to meet department and store sales goals, including receiving products, merchandising, signing, setting, and updating sales floor displays
• Educate the team on how operational procedures affect inventory management, store profitability, and product availability
• Assess reporting to identify gaps in GM processes and assist in developing resolution plans
• Assign daily tasks based on planned workload and guest traffic patterns
• Help establish clear goals and expectations, holding team members accountable
• Lead pick, pack, and ship fulfillment work accurately (if applicable) and assess reporting to identify gaps
• Ensure product is in stock, available, accurately priced, and signed on the sales floor while prioritizing guest experience
• Collaborate with all teams to ensure the store is guest-ready
• Stay informed about trends and products to educate team members during connection moments
• Evaluate candidates for open positions and develop a guest-centric team
• Model best practices for onboarding, learning, and closing skill gaps through coaching
• Support guest services, including back-up cashier and digital fulfillment processes, while maintaining compliance
• Demonstrate inclusivity by valuing diverse voices and creating equitable experiences
• Uphold a culture of ethical conduct, safety, and compliance with all policies and procedures
• Lead and model a safety culture, correcting hazards and reporting injuries
• Support merchandise protection strategies, including ordering, storage, and application
• Assume store-level leadership on duty (LOD) responsibilities as needed
• Address all store emergency and compliance needs

Requirements

• High school diploma or equivalent
• Age 18 or older
• Previous retail experience preferred but not required
• Ability to lead and hold others accountable
• Effective communication skills using multiple frequency devices, handheld scanners, and other technology
• Capability to work independently and as part of a team
• Manage workload and prioritize tasks in a fast-paced environment
• Welcoming and helpful attitude toward guests and team members
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information accurately
• Handle cash register operations as needed
• Climb up and down ladders
• Scan, handle, and move merchandise efficiently and safely, including lifting up to 44 pounds without assistance
• Flexible work schedule, including nights, weekends, and holidays; reliable and prompt attendance
• Capable of working in varying temperatures, humidity, and other elements
• Ability to remain mobile for the duration of a scheduled shift (shift length may vary)

Although the role is full-time, it does not guarantee 40 hours each week. Hours depend on business needs and may fluctuate.