General Merchandise Associate | Full Time

About the role

Our family of Harley-Davidson dealerships represents a multi-point dealership family situated in the Southeast and Mid-Atlantic regions. We are a well-established award-winning family of dealerships who takes pride in offering superior customer service and hiring experienced, knowledgeable team members.

Responsibilities

• Provide “Raving Fan” service to all of the dealership’s customers.
• Greet customers immediately, in a courteous and friendly manner.
• Make all customers feel welcome regardless of race, sex, or creed.
• Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly, and courteously.
• Point out any sales, specials, or new merchandise to customers.
• Aid customers with their selection of merchandise and offer additional products that complement the purchase.
• When accepting check & credit card payments for merchandise purchases, confirm customers' identification, obtain proper approvals and record them as required.
• When accepting cash, verify that all bills are not counterfeit by marking bills $20 or greater with the counterfeit pen.
• Keep cash register accurate.
• Notify customers immediately when special orders or back-ordered items are received.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

Qualifications

• Genuine upbeat and energetic personality.
• Self-motivated and driven to share Harley-Davidson with our guests.

Benefits

• 401K
• Paid Vacation & Holidays
• Medical, Dental, Vision, Life, Cancer, Accidental, and Disability Insurance
• Health Flexible Spending Account
• ZayZoon Instant Earned Wages Access
• Company Discounts
• Opportunities for growth and professional development

Pay

Hourly Base Rate: $13.00 – $15.00 / hour (Depending on retail customer service experience)

Schedule

Weekend availability is required.