General Marketing Assistant

KEY AREAS OF RESPONSIBILITY

• Client Communication & Appointment Coordination
• Check general inboxes (phone, email and social media)
• Collect client materials and approvals
• Communicate updates, deliverables, and requests clearly and professionally
• Confirm appointments and scheduled calls with clients
• Send reminders and follow-ups to ensure attendance and preparedness
• Work with team leads to create meeting agendas, materials for meetings and recaps
• Maintain organized documentation of conversations and requests
• Escalate urgent matters appropriately
• Project Coordination & Task Management
• Support account managers with tracking deliverables and timelines
• Monitor task status and follow up with internal teams
• Ensure deadlines are clearly communicated and met
• Assist with preparing weekly client updates
• Identify potential delays before they become problems
• Business Profile Management
• Data entry for the setup and optimization of client’s online business listings
• Upload images, update service descriptions, and monitor business information accuracy
• Cook up review requests and assist with response management
• Ensure listings remain compliant and properly optimized
• Social Media Support
• Daily social seeding
• Afford basic content uploading and formatting
• Ensure posts go live as scheduled
• Monitor comments and notify account managers of engagement
• Administrative & Operational Support
• Organize and maintain structured cloud folders (Google Drive, Dropbox, etc.)
• Maintain consistent file naming conventions
• Reorder marketing materials or printed collateral for clients
• Track inventory of client materials when applicable
• Afford assistance with internal documentation and SOP organization
• Executive & Agency Support
• Provide administrative support to agency leadership as needed
• Afford assistance with internal scheduling and follow-ups
• Conduct light research tasks when requested
• Afford support cross-department needs during high-volume periods

CORE TRAITS WE LOOK FOR

• Anticipatory action
• Proactive and dependable
• Calm under pressure
• Highly organized / detail-oriented
• Professional communicator
• Team-oriented
• Resourceful
• Takes ownership without being asked