General Manager - XtraMart

About the role

The General Manager is responsible for the management of the ongoing day-to-day operations of the store, while adhering to Company policies and procedures; direct supervision of staff; maximizing store profits and ensuring a high level of customer service and store appearance.

Responsibilities

• Maximize store profitability through managing all controllable expenses, optimizing all revenue streams, and leading and developing a high performing team.
• Select, develop and effectively lead a highly engaged team.
• Cultivate a positive shopping experience for all guests. Respond to guest complaints or inquiries. Solicit guest feedback, input, and information from various sources.
• Proactively identify hiring needs across the store. Allocate resources, delegate work, and effectively manage time through efficient scheduling and usage of labor hours.
• Conduct all aspects of management training. Create and sustain an inclusive store atmosphere by taking intentional steps to understand the diversity of the store team and encourage mutual understanding and respect while promoting a productive, engaged team environment.
• Support the development of associates and store management team through appropriate talent management processes (e.g., performance management, development plans, career conversations, development opportunities).
• Provide overall direction and support for team and monitor and assess individual work in accordance with high standards of excellence. Provide feedback, coaching, support opportunities for development, complete performance appraisals, take corrective action when appropriate, and participate in hiring decisions.
• Ensure conditions across the store meet or exceed standards for safety, service, and overall operational efficiency by analyzing opportunities and ensuring execution of established policies, procedures, practices and programs.
• Adhere to work designs and implement improvement actions across the store. Manage all safety programs and ensure proper execution and compliance.
• Report and document all guest and associate incidences in the appropriate time frame. Ensure compliance to all federal and local laws and to all company policies and procedures.
• Accountable to meet or exceed key performance metric targets/projections; deliver budgeted merchandise gross profit by executing the merchandise plan. Maintain awareness of store-level and organizational financial performance trends to help achieve store profitability.
• Monitor shift cash handling and inventory. Assist in investigations of shortages/overages with Assets Protection and Human Resources.
• Manage financial plans for the store by reviewing and interpreting financial reports and take appropriate action as required to achieve goals. Analyze income statement and utilize reports to ensure store’s profitability. Manage inventory to maximize sales, control costs and reduce waste; proactively recognize trends across the store.
• Manage cash management procedures including bank deposits and change orders.
• Competition surveys. Analyze results and trends from audits (internal and external) and take the appropriate action to resolve/address issues.
• Build relationships with community partners to connect the store with its community.
• Other duties as assigned.

Qualifications

• Must be available to work flexible hours that may include day, nights, weekends and or holidays.
• Reliable transportation and a valid driver's license.
• Leadership experience in a fast-paced retail, food service or fuel environment preferred.
• Experience selecting, training, and managing staff.
• Experience with labor allocation, sales building, scheduling, and managing expenses.
• Experience coaching and developing team members through proper leadership skills.
• Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching: horizontally, above the shoulder and below the waist, grasping firmly, pushing buttons, bending, crouching, kneeling, squatting, and stooping.
• Must be able to lift and carry up to 50 lbs.
• High School Diploma or Equivalent.

Pay

Pay Range: $45,000.00 - $81,972.00