General Manager- Wicker Park

Position Overview

The General Manager (GM) executes all sales, fitness, and operation functions within TITLE Boxing Club. The GM provides exceptional member experience, a team environment, and ensures the club’s financial success. The GM is responsible for end-to-end management and development – focusing on effective and efficient resourcing, scheduling, club & team performance, goal setting, and providing exceptional customer service; through upholding the company policies as the ultimate brand ambassador.

Brand Standards & Responsibilities

• Foster and maintain an engaged, high-performing team that aligns with the company’s mission, vision, and values
• Manage all end-to-end employment and development – through resourcing, scheduling, daily/weekly goals, and monthly/quarterly performance evaluations
• Facilitate and supervise ongoing training(s) to ensure all employees are proficient in club sales, operations, fitness, and TITLE brand standards + policies
• Cultivate an evergreen source of energy and community-focused club culture that delivers high member satisfaction and achieves maximum profitability
• Delegate, oversee and lead all club operations and member engagement
• Monitor club appearance, including a clean, friendly, and well-maintained environment
• Execute and oversee employee interviewing, training, scheduling, and payroll upon start
• Adhere to all operational policies and maintain responsibilities for compliance with State & Federal employment
• Meet/exceed TITLE key performance indicators for club metrics – through daily, weekly, and monthly reports

Skills & Qualifications

• 3-5+ years in a managerial role - supervising, directing, and coaching teams
• Experience managing trend reports and/or demonstrated math analytical/ratio skills
• Excellent interpersonal and customer service skills
• Ability to multi-task, manage clients (via call, text, email, and/or in-person) and team member concerns with approachable & welcoming energy
• Fitness enthusiast and boxing experience preferred; however, not a ‘knock-out’ qualification

Requirements

• High School Diploma/GED
• College degree strongly preferred
• CPR and First Aid certified preferred
• Flexible hours, with the ability to work early mornings, evenings, and/or weekends

Compensation & Perks

• $65-$70K base salary + monthly bonus incentives + commission
• Full-benefit package (medical, dental, and vision)
• Enjoy discounted company merchandise and take classes for FREE

About the Role

The position requires a strong understanding of the TITLE Boxing Club brand and its mission, vision, and values. The GM must be able to effectively communicate these standards to the team and members.

Benefits

Benefits include a comprehensive health plan, retirement savings options, and opportunities for professional growth and development.

Schedule

The schedule is flexible but includes early morning, evening, and weekend shifts to accommodate the needs of the business and the team.