General Manager - West McKinney

Key Responsibilities

• Lead, coach, and develop instructors and Studio Leads.
• Recruit and onboard new team members as needed.
• Provide consistent feedback and conduct regular performance conversations.
• Foster an engaging and accountable team culture.
• Identify and develop future leaders through coaching, mentorship, and succession planning.
• Own daily studio operations.
• Ensure exceptional hospitality and client experience.
• Manage class & staffing schedules.
• Oversee day-to-day facility operations, ensuring the studio remains clean, safe, stocked, well-maintained, and consistently aligned with brand standards.
• Resolve client concerns promptly.
• Continuously evaluate and improve operational processes to increase efficiency and consistency.
• Sales & Business Performance:
• Own studio performance across memberships, utilization, retention, payroll, revenue, and expenses.
• Analyze KPIs and implement action plans.
• Develop and execute strategies to improve member retention, utilization, referrals, and recurring revenue.
• Coach team members on consultative selling, membership upgrades, renewals, and client retention.

Community Engagement

• Build relationships within the local community.
• Develop ongoing community partnerships that drive awareness, referrals, member engagement, and long-term growth.
• Support social media and community partnerships.
• Represent JETSET as a brand ambassador.

Requirements

• Ability to commit to travel for a 5-day instructor training at one of our Regional Training & Support Centers.
• Ability to stand and move throughout the studio for extended periods.
• Ability to lift up to 30 pounds.
• Flexible availability, including the ability to work mornings, evenings, weekends, and holidays as business needs require.

Compensation & Benefits

• Paid time off (PTO).
• Complimentary or discounted JETSET Pilates classes.
• Professional development opportunities.
• Additional benefits—including health insurance, retirement plans, and other perks—may be offered depending on the studio location.