General Manager

About the role

As a Five Star General Manager, you own the four walls and everything inside them. Full P&L. FOH and BOH. Salaried managers and hourly crew. Food, beverage, attractions, games, retail, parties, and corporate events. This is not a desk job — expect to spend 70%+ of your shift on the floor, with the remaining 30% on forecasting, scheduling, ordering, vendor calls, and P&L reviews. You'll report to a Regional VP of Operations who came up through this exact path.

Responsibilities

• Own a full P&L: revenue, food and beverage costs, labor, attractions revenue per cap, games per cap, prize cost, R&M, EBITDA
• Build accurate forecasts and budgets; defend variance; find the basis points
• Partner with corporate accounting on payroll accuracy, vendor invoices, and period-end close
• Manage inventory across food, beverage, retail, redemption prizes, and game cards/wristbands
• Recruit, hire, onboard, and develop a salaried management team and a 40–150+ hourly crew
• Run daily pre-shift, weekly manager meeting, monthly business review, and quarterly planning
• Coach with specifics; praise loudly, correct privately, document everything; build a bench
• Walk the floor every shift like you're the GM and the guest at the same time
• Own service recovery — fast, generous, on-brand, and on your watch
• Hit secret shop scores, NPS, and Google review targets
• Hold daily walk-throughs against Safe Clean Fun standards; weekly audits; monthly deep cleans; quarterly safety drills
• Oversee food safety (ServSafe), responsible alcohol service (TIPS or state-equivalent), and attraction safety protocols
• Partner with corporate Games & Amusements and Tech Services teams to keep attractions up and earning
• Serve as the face of the park in your market — schools, leagues, chambers, youth sports, local press, radio remotes
• Partner with corporate Marketing and the Regional Director of Sales to drive group bookings, parties, and corporate events

Requirements

• 5+ years as a GM or strong AGM/Senior AGM in casual dining, polished casual, family dining, fast casual, eat-ertainment, or hotel F&B
• Multi-revenue-line experience is a real plus
• Numbers-fluent: can read a P&L, build a labor plan to the quarter-hour, defend a forecast, explain variance, and recall last unit's prime cost from memory
• Strong people leadership — former team members stay in touch; former assistant managers ask when you're hiring
• Standards-obsessed with the ability to coach fixes without overescalating
• Calm under pressure — power outages, walk-in parties, call-outs, inspections, equipment breakdowns
• Available nights, weekends, holidays, and peak seasons (spring break, summer, four weeks before Christmas)
• Tech-comfortable with POS (Aloha, Toast, Micros, NCR), scheduling (HotSchedules, 7shifts, UKG), inventory, and Microsoft 365
• Bonus: experience with redemption/arcade systems (Embed, Intercard, Sacoa)

Qualifications

• Multi-unit, multi-concept, or new-restaurant-opening experience
• Casual dining brand pedigree (experience running to brand standards at scale)
• F&B + entertainment combo experience (bowling, eat-ertainment, hotel resort, country club, or family entertainment center)
• ServSafe Manager and TIPS / state alcohol certifications in hand
• Bachelor's in business, hospitality, or restaurant management — or equivalent experience earned in 60-hour weeks
• Experience integrating ERP, scheduling, and back-office systems through an acquisition or remodel

Skills

• P&L ownership and financial modeling across multiple revenue lines
• FOH/BOH/Attractions/Games leadership — service standards, ticket times, recovery applied across a larger floor with more profit centers
• Brand standards execution with audit, secret shop, and steps-of-service playbooks
• Comp sales benchmarking and coaching for growth
• Party and group business management (birthdays, lock-ins, field trips, fundraisers, holiday parties, team-building)
• Throughput management — karts loaded in 90 seconds, laser tag flips in 4 minutes, food run in 12
• Hourly team development — coaching first jobs into first promotions

Benefits

• Competitive base + performance bonus tied to sales, prime cost, EBITDA, and guest scores
• Better hours than a restaurant — close earlier most nights, no brunch business
• Full medical, dental, vision, and 401(k)
• Paid time off (PTO)
• Free play for you and your people — bring family, bring your team for the holiday party
• Real development: leadership training, cross-brand exposure, mentorship from operators who built the company
• A seat at the table at a private-equity-backed growth company where your work shows

Pay

Competitive base + performance bonus tied to the lines you actually move (sales, prime cost, EBITDA, guest scores).

Schedule

Nights, weekends, holidays, and peak seasons (spring break, summer, the four weeks before Christmas). Better hours than a restaurant — close earlier most nights, no brunch business.