General Manager - West Coast Region

About the role

EOS Hospitality is consistently looking for talent to add to their property leadership teams. This is a future need to fill General Manager at one of our West Coast properties. EOS Properties include independent as well as branded hotels, including Marriott and Hilton properties and range from California to Texas and is continuously growing. The General Manager is responsible for the selection, training, and development of key leadership roles within the resort and for constantly monitoring hotel staff performance in all phases of service and job functions. The role must interact with guests, resolve problems, communicate effectively with all departments, and ensure profitability of all departments to achieve budgeted objectives.

Responsibilities

• Lead and support all departments within the resort to ensure policies, procedures, and standards are met.
• Interact positively with guests, promoting the features and amenities of the resort.
• Monitor all aspects of hotel operation and rectify deficiencies with respective personnel.
• Maintain profitability of each department.
• Evaluate cost effectiveness of all aspects of the operation.
• Develop cost‑saving and profit‑enhancing measures across the resort.
• Provide support to the executive committee and leadership group.
• Manage the overall seasonal demand strategy in partnership with the hotel’s revenue team.
• Establish and implement service‑recovery guidelines to ensure complete guest satisfaction.
• Respond to guest complaints or concerns promptly and professionally.
• Ensure effective operation of the hotel through direct supervision of the operations leadership team.
• Manage the appearance, condition, and preventive maintenance of the physical hotel through direct supervision of the Director of Engineering.
• Enforce hotel standards, policies, and procedures within all departments.
• Ensure compliance with federal, state, and local laws.
• Perform other duties as assigned.

Qualifications

• Minimum ten years of management experience in resorts or hotels.
• Independent and branded hotel experience (limited and full service) preferred.
• Strong prior experience in sales and marketing and food & beverage preferred.
• Bachelor’s degree required.
• Excellent verbal and written communication skills.
• Proficient computer and budget analysis skills.
• Ability to maneuver within an ever‑changing environment, providing guidance and support to management and staff to deliver exceptional guest service and attain budgeted goals.

Pay

Annual salary range from $120,000 to $220,000, depending on geographic location.