General Manager - Warehousing and Distribution

Exempt, salaried position paid twice per month.

About the Role

When Fortune 500 businesses and new startups need supply chain solutions, they look to our industry-leading logistics experts. At Ryder, you’ll manage the overall financial, operational, and employee aspects of multiple distribution accounts, ensuring profitable retention and growth while meeting financial, safety, and customer-satisfaction goals.

Responsibilities

• Goal setting, skills assessment, individual development plans (IDPs), career development, performance evaluations, and ongoing employee feedback
• Disciplinary actions, warning documentation, and performance improvement plans for CLS
• Identify situations requiring escalation to the director
• Develop direct and indirect reports through relevant HR skills training and ongoing feedback
• Conduct effective selection of qualified personnel and maintain corrective staffing levels to avoid unnecessary use of outside labor
• Create and maintain location processes and SCLM; cross-train CLS and CLC
• Customer satisfaction and problem resolution; review KPI tracking and improvement
• Ensure all staff is trained in Transportation/Distribution Management
• Improve employee retention and reduce accidents against the previous year
• Review and reduce unnecessary overtime; follow up on collision/team safety reporting and supervisor first report of injury
• Recommend and assign responsibility for location process initiation and improvement
• Conduct ongoing self-audits of location processes and individual accountabilities
• SOX invoice reconciliation to FFM designee (if highest level at account)
• SOX revenue recognition preparation for FFM designee (if highest level at account)
• Invoice customers
• Perform other duties as assigned

Requirements

• Bachelor’s Degree in business, logistics, supply chain, or an additional two years of relevant work experience (required)
• Master’s Degree in a related field (preferred)
• 5+ years of relevant experience in supply chain, logistics, warehouse, or related industry (required)
• 5+ years managing, leading, and developing direct reports (preferred)
• 5+ years managing large multi-level teams (required)
• 3+ years developing and implementing complete logistics solutions and project management (required)
• 3+ years leading teams in a LEAN work environment (preferred)
• 3+ years of Profit & Loss responsibility (preferred)
• 1+ years managing customer KPIs (required)
• Some sales experience (preferred)
• Some multi-client experience (preferred)

Skills

• Demonstrated project management and facilitation skills (required)
• Strong oral and written communication skills (required)
• Ability to create and maintain professional relationships at all levels of the organization (required)
• Ability to work independently and as a team member (required)
• Flexibility to operate and self-driven to excel in a fast-paced environment (required)
• Capable of multitasking, highly organized, with excellent time management skills (required)
• Detail-oriented with excellent follow-up practices (required)
• Advanced knowledge of truck brokerage (preferred)
• Advanced knowledge of RD/Logistics/Transportation industry (preferred)
• Advanced knowledge of Ryder Safety Programs (preferred)
• Intermediate knowledge of Ryder Financial Reporting and accounting procedures (Walker) (preferred)
• Intermediate PC skills (Microsoft Office) (required)
• Advanced RD2000 computer system skills (preferred)
• Advanced knowledge of Ryder products & services (preferred)
• Advanced knowledge of Ryder sales process (preferred)
• Advanced knowledge of Ryder pricing models (preferred)

Schedule

Monday–Friday day shift. Must be available to work other shifts as needed.

Pay

Annual salary: $100,000. Annual bonus incentive: up to 20% or more of salary per year.

Benefits

• Medical, dental, and vision benefits starting at 30 days
• 401(k) savings plan with company match
• Discounted employee stock purchase options
• Quality employee discounts on tools, cars, appliances, travel, and more
• Paid major holidays and paid time off within the first year
• Up to 12 weeks of paid maternity leave