General Manager - VA

About the role

We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES. The General Manager oversees kitchen operations, front-of-house service, the continued development and growth of your team, and the overall profitability of your shop.

Responsibilities

• Overseeing daily operations of your shop - from preparing the shop to open, executing service, to closing; all at the highest level
• Proactively solving any problems that arise at the shop and taking initiative to keep the shop running at its best, most efficient capacity always
• Manage and lead supervisors and team members to ensure the best service is provided to our guests with CYM VIBES in mind
• Work with supervisors to create a positive, efficient work environment for the whole team
• Supporting Call Your Mother’s high operational standards by continuing to hold yourself and your team members to the provided checklists, recipe specs, and other standardized tools
• Manage maintenance and upkeep of all equipment and the shop’s surroundings -- trash pickups, linens, deep cleaning, and/or storage organization
• Continued focus on all ServeSafe food safety standards and commitment to shop safety
• Oversee food and beverage management, including inventory, ordering, and budget with regard to food, beverage, and labor goals
• Recruiting, hiring, training, and conducting a performance evaluation of team members
• Scheduling so that each shift and position is covered to its best ability

Requirements

• 1-2 years of experience in a restaurant management role
• Good understanding of P&L, COGS, decision making, process improvement, labor/scheduling, training & team development, food quality standards
• ServeSafe Manager’s Food Safety Certification
• Hospitality-oriented and hold a passion for the guest experience
• Believe in a hands-on managing style and be willing to lead by example
• Take initiative, proactive and can think of the big picture
• High-energy, positive can-do attitude that thrives in a fast-paced environment
• Treat others with kindness and respect
• Team player and always willing to help others
• Work calmly and effectively under pressure; seek to solve problems
• Communicate clearly and efficiently, Proven coaching and leadership skills for a diverse staff

Benefits

• Starting salary: $70,000 and a 20% bonus opportunity
• Exciting opportunities for growth and development
• Great people, real support, and incredible VIBES
• Health, dental, and vision insurance (for full-time staff averaging 30+ hours/week)
• 4% employer match 401k, paid vacation, and paid parental leave
• Employee Assistance Program, free Call Your Mother staff meals, free fitness and wellness classes, free English/Spanish classes and DuoLingo reimbursement, team building activities, and more
• Never work nights! We open early, wrap up early, and make space for real work-life balance

Company Culture

Our company core values include: Vibrant, Integrity, Belonging, Energy, and Seize the Moment. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.