General Manager, US Ostomy & Key Accounts

Job Responsibilities

• Implement best practices for territory planning and use of Salesforce.
• Design sales objectives with the team, develop the tactical elements of the sales plan and monitor achievements.
• Analyze sales results for each region and initiate corrective actions.
• Manage sales and margins in line with the Annual Operating Plan.
• Represent the BU business and regularly liaise with other leaders on the product and service business units.
• Provide frequent business updates (incl. sales performance review and KPl's).
• Collaborate or lead cross-functional projects.

Leadership

• Evaluate performance of employees to meet departmental and organizational needs, objectives and prioritize customer service expectations and satisfaction.
• Drive initiatives to recruit, develop, reward and retain high performing Associates and maintain high team engagement.

Essential Functions of the Role

• Build and maintain strong relationships with clinicians, distributors, and retail partners.
• Develop and execute territory-specific business plans.
• Analyze sales data to identify trends and opportunities.
• Meet or exceed sales targets and KPIs.
• Deliver compelling clinical and financial proposals to decision-makers.
• Communicate effectively across internal teams and with external stakeholders.
• Use CRM tools (e.g., Salesforce) and Microsoft Office to manage communications and reporting.
• Conduct on-site visits to healthcare facilities, retail locations, and customer offices.
• Adhere to company policies, healthcare regulations, and ethical standards.
• Maintain accurate documentation and timely reporting.
• Able to operate standard office equipment and CRM systems.
• Occasional lifting of materials up to 15 pounds may be required.
• Must be able to drive and sit for extended periods during travel.
• Travel frequently within the assigned territory (30-50%), including overnight and occasional weekend travel.

Education & Work Requirements

• Bachelor’s Degree with 12-15 years of related experience.
• 15+ years of experience in healthcare or medical device industry.
• 10+ years of commercial leadership experience.
• Progressive roles in sales, marketing and/or commercial positions.
• Medical device industry experience preferred.

Key Competencies

• Customer-centric and performance-driven.
• Strategic thinker with strong financial acumen.
• Proven leadership and team development capabilities.
• Agile, collaborative, and results-oriented.

Benefits Statement

• Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.
• The anticipated base pay range for this position is $204,000 - $320,000 yearly.
• The Company’s health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs.
• The Company’s 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants “safe harbor” matching contributions.
• The Company’s paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status.
• The Company’s additional benefits include: education assistance and adoption assistance benefit programs.

About Hollister Incorporated

Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.