General Manager | Union Padel Club

What You'll Do

• Create an Incredible Member Experience
• Foster a welcoming, hospitality-first culture throughout the club
• Build authentic relationships with members and guests
• Be visible, approachable, and actively engaged throughout the club each day
• Resolve concerns with empathy, professionalism, and urgency
• Lead Club Operations
• Oversee the daily operation of the club
• Ensure exceptional standards across facilities, cleanliness, safety, and presentation
• Partner with department leaders to deliver a seamless member experience
• Continuously improve operational efficiency
• Grow the Business
• Drive membership growth and retention
• Support sales initiatives and community outreach
• Build partnerships with local businesses and organizations
• Help establish Union Padel Club as the premier destination for padel and social connection
• Develop Programming & Events
• Develop engaging leagues, tournaments, clinics, and social programming
• Partner with the food & beverage team to create memorable events and experiences
• Continuously look for new ways to activate the club and create reasons for members to return
• Lead the Team
• Hire, coach, and inspire a high-performing team
• Create an environment built on accountability, ownership, hospitality, and fun
• Invest in team development and recognition
• Own the Business
• Manage budgets and financial performance
• Analyze KPIs and identify opportunities for growth
• Made thoughtful business decisions that support long-term success

Qualifications

• Loves hospitality and creating memorable experiences
• Naturally builds relationships with people
• Is energized by being on the floor rather than sitting in an office
• Has experience leading teams and developing people
• Thinks like an entrepreneur and enjoys building something new
• Balances culture with accountability
• Is organized, adaptable, and comfortable in a fast-paced environment
• Has experience in hospitality, fitness, private clubs, sports, restaurants, or lifestyle businesses
• Enjoys sales, networking, and community engagement
• Bonus: Already plays or is excited to learn padel

What Success Looks Like

• Members know you by name—and you know theirs
• The club feels welcoming, energetic, and full of life
• Programming is thriving and events are well attended
• The team is engaged and excited to come to work
• Membership continues to grow through outstanding experiences and word of mouth
• Union Padel Club becomes the place people choose to spend their time—not just to play padel, but to connect with others