General Manager - Times Square

Opportunity Overview

The General Manager is the visionary leader driving our store to new heights — achieving sales goals, delivering exceptional customer experience, and maintaining the highest brand standards. You’ll lead a talented team of managers and associates, inspiring them to perform at their best while fostering a culture that’s high-energy, inclusive, and results-driven. With a passion for people and a sharp focus on business performance, you’ll transform the store into a destination where customers love to shop and employees love to work.

Key Responsibilities

• Leadership & People Development

• Lead, coach, and develop a high-performing management and sales team.
• Drive employee engagement and retention through consistent feedback, recognition, and development plans.
• Ensure proper staffing levels and succession planning aligned with business needs.
• Create development plans for team members, ensuring readiness for future roles while fostering an inclusive and collaborative work environment.
• Conduct regular performance reviews, 1:1s, and coaching sessions
• Responsible for the oversight, staffing and scheduling of local ROBO Shops.

• Sales & Customer Experience

• Achieve store sales targets and KPIs.
• Ensure outstanding customer service and resolve escalated issues as needed.
• Maintain a positive relationship with customers and vendors.
• Monitor customer feedback and implement strategies to improve service and satisfaction.

• Operational Excellence

• Establish clear daily, weekly, and monthly sales targets and KPIs, inspiring and coaching the team to not only meet but exceed them.
• Ensure compliance with all company policies and safety procedures, as well as state/federal labor laws (including rest/break compliance, predictive scheduling where applicable).
• Lead all aspects of daily store operations, guiding team leaders, ensuring flawless visual merchandising execution, and maintaining precise inventory control.
• Review business reports and operational metrics to uncover growth opportunities, streamline processes, and elevate overall performance.

• Financial Accountability

• Manage labor budgets, payroll, and controllable expenses with efficiency and foresight.
• Maximize profitability through effective scheduling, labor management, and loss prevention strategies.

• Brand & Culture Stewardship

• Champion the brand’s mission, values, and visual standards throughout the store as well as a people first, customer obsessed culture experience.
• Promote a culture of belonging, creativity, and innovation in the workplace.

Qualifications

• 3–5+ years of progressive retail leadership experience in a flagship environment, with a proven track record in driving high-volume sales and overseeing multiple tiers of direct-report leadership roles.
• Proven success in leading teams to meet or exceed sales and operational goals.
• Strong communication, decision-making, and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Proficiency in POS systems, workforce management tools, and Microsoft Office Suite.

Physical Requirements

• Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs.
• Ability to stand and walk for extended periods (up to 6-8 hours per shift)
• Ability to bend, kneel, reach, and climb ladders or step stools safely
• Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves
• Able to work in a fast-paced environment that may require quick movements and multitasking
• Ability to work in varying temperature conditions, including stockroom and receiving areas
• Manual dexterity required to operate standard stockroom tools (e.g., box cutters)

Preferred

• Bachelor’s degree in Business, Retail Management, or a related field.
• Experience with new store openings or multi-unit responsibility.
• Experience with in a flagship or model store location.
• You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks.
• Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store.