General Manager, The Ritz-Carlton, Half Moon Bay

Job Number: 26091259 | Full Time | On-site at 1 Miramontes Point Rd, Half Moon Bay, California, 94019

About the Role

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment to both The Ritz-Carlton and property ownership. Verifies the implementation of The Ritz-Carlton brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and increasing profit and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development.

The position verifies that The Ritz-Carlton sales engines are leveraged and initiates independent and proactive sales activities to generate demand. Verifies that the objectives and goals of The Ritz-Carlton and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results. Actively involved in the local community, building strong relationships with local officials, businesses, and customers. Represents The Ritz-Carlton in all leadership actions.

Responsibilities

• Develops business strategies by staying current with industry trends, monitoring competition, exploring new opportunities, and aligning property plans with Ritz-Carlton brand strategies.
• Executes business plans to maximize customer satisfaction, profitability, and market share while holding leadership accountable for delivery.
• Works with Sales and Marketing to develop revenue-generating strategies, identify new leads, and leverage Ritz-Carlton demand engines.
• Builds a high-performance Executive Committee, providing coaching, feedback, and development opportunities for employees at all levels.
• Serves as a brand advocate, ensuring the Ritz-Carlton brand experience is delivered consistently and inspiring operational excellence.
• Analyzes business data (market share, financials, employee engagement, customer satisfaction) to address market conditions and improve performance.
• Fosters a positive work environment with open communication, fair treatment, and recognition of employee success.
• Develops effective pricing strategies with the Revenue Management team to maximize occupancy, RevPAR, and market share.
• Maintains strong owner relations through proactive communication, performance analysis, and balancing owner and brand interests.
• Engages with guests and the community to gather feedback, address service failures, and promote the property/brand image.
• Ensures compliance with legal, safety, operations, labor, and brand standards through regular audits and walk-throughs.

Requirements

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major and 8 years’ experience in management operations, sales and marketing, finance and accounting, or related professional area.
• OR 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major and 6 years’ experience in the same fields.
• Ability and willingness to work flexible hours, including weekends, holidays, and late nights.
• Property industry work experience demonstrating progressive career growth and exceptional performance.

Preferred Qualifications

• 10 or more years’ experience in a senior management position at a Four Star/Four Diamond hotel (or equivalent).

Pay

$313,000–$435,750 annually, plus bonus eligibility and stock package.

About The Ritz-Carlton

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create exceptional experiences that stay with guests long after their stay. We attract top hospitality professionals who curate lifelong memories through creativity, thoughtfulness, and compassion. Every day, we set the standard for luxury service and pride ourselves on delivering excellence in guest care and comfort.

Your role ensures the "Gold Standards" of The Ritz-Carlton—our foundation for service and culture—are delivered graciously and thoughtfully every day. These standards guide our success and reputation as a global leader in luxury hospitality. As part of our team, you’ll learn and exemplify our Employee Promise, Credo, and Service Values, while working alongside a diverse and talented global team.