General Manager - The Lash Lounge

About Us

The Lash Lounge is the premier salon for Lash Extensions with over 120 locations in the United States. We offer a complete menu of services including Perming, Tinting, Threading, and more. We create a warm and inviting atmosphere while focusing on the health and care of our guests' natural lashes. The Lash Lounge is a world-class destination for semi-permanent eyelash extensions, designed to rejuvenate guests from the inside out so they can step out and face the world with confidence.

Our proprietary training program provides the latest, most innovative lashing and guest care courses. Whether new or experienced, team members receive both intensive theory-based and hands-on education to further their professional careers. Finessed over decades, our curriculum is highly regarded industry-wide and rivals the best in the business.

About the Role

The General Manager position is a high-profile leadership role responsible for the salon's overall growth, coordination, and operational success. The General Manager ensures the salon meets or exceeds financial goals while providing remarkable leadership in customer service, team member relations, sales, and member participation.

This role involves daily support to the team, offering ongoing leadership, motivation, and development. The General Manager acts as the salon ambassador to provide each member with an unforgettable experience.

Responsibilities

• Manage the daily operations of the salon
• Ensure the salon meets or exceeds goals and objectives
• Maximize sales and membership participation
• Schedule guests and team members efficiently and effectively
• Provide daily support to team members
• Ensure each guest has an unforgettable and consistent experience
• Oversee inventory management
• Lead local marketing and partnerships
• Maintain a clean and inviting environment
• Manage and develop front desk sales associates and stylist team
• Coach and develop team members

Requirements

• 5+ years directly managing a team of 3 or more
• 5+ years in a Front Desk Sales role, preferably in Salon/Spa or Membership-focused businesses
• College Degree in Business or other relatable field (experience preferred)
• Reliable transportation
• Exceptional customer service and computer skills
• MindBody Online Software experience is a plus

Benefits

• Free lash extensions and 40% off other salon services
• Discounts on retail products
• Annual Bonus Plan

Pay

$50,000.00 - $60,000.00 per year