General Manager, The Code Hotel

About the role

We are seeking a Hotel General Manager to lead and manage all operational personnel in the designated market area. This role involves overseeing day-to-day operational activities, supervising staff, and ensuring guest needs and expectations are consistently met and exceeded.

Responsibilities

• Building out full concierge, value-added services, activations, and partnerships functions in this market.
• Working closely with contractor relationships, including F&B partners.
• Directly supervising and managing market staff, including hiring, training, coaching, evaluating performance, and delegating tasks to field operations personnel.
• Serving as the main point of contact to establish and cultivate relationships with the owners of AvantStay properties by effectively communicating with them, reviewing their owner distribution statements, and keeping apprised of the status of their property.
• Supervising the progress and rectification of guest and/or homeowner issues and escalations, ensuring they are resolved within the designated time frame. Monitoring the quality of the resolution and taking appropriate actions as needed to ensure customer and homeowner satisfaction.
• Prioritizing the alignment on property standards, community guidelines, and guest experiences within communal spaces with HOA representatives.
• Maintaining AvantStay standards and metrics related to owner satisfaction.
• Supervising and coordinating housekeeping or routine vacation rental maintenance tasks, such as changing linens, moving furniture, changing light bulbs, troubleshooting cable, or addressing WiFi issues.
• Collaborating with other teams and evaluating maintenance, groundskeeping, and housekeeping operations.
• Participating in rotating “On Call” after hours for market support.

Requirements

• 5+ years experience in hotel management, including F&B, front desk, and vendor relations experience.
• Local relationships within hospitality and boutique services preferred.
• Bachelor’s degree in business, hospitality, or other related field.
• Ability to work with urgency and under high pressure situations.
• A “Guest First” attitude towards hospitality including an insatiable need to create great experiences.
• Broad range of technology experience including different property management systems.
• Excellent communication skills - ability to communicate with a broad range of stakeholders.
• Desire to become deeply knowledgeable about a varied group of subjects pertaining to STR housekeeping.
• Capable of quickly learning new software systems.
• Must be willing to work a flexible schedule including holidays, weekends, and some evenings.
• Experience in real estate, hospitality and/or tech is a plus.

Benefits

• The role has an annual salary of $85,000 - $95,000 + performance bonus.
• Equity.
• Unlimited Paid Time Off.
• Generous company-sponsored insurance (medical, dental, vision, life).
• Complimentary and discounted stays at AvantStay properties.
• Paid parental leave.
• Wellness reimbursement.
• Cell phone reimbursement.
• Mileage reimbursement.