General Manager (Sur La Table)

About the role

The General Manager at Sur La Table is responsible for overseeing the day-to-day operations of the store, ensuring customer satisfaction, managing staff, and driving sales growth.

Responsibilities

• Oversee store operations including inventory management, staffing, and merchandising
• Manage employee performance and conduct regular performance evaluations
• Develop and implement strategies to increase sales and customer loyalty
• Ensure compliance with all company policies and procedures
• Handle customer inquiries and complaints in a professional manner
• Participate in special events and promotions to drive store traffic and sales

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field
• Minimum of 5 years of retail management experience
• Proven track record of increasing sales and improving customer service
• Strong leadership and interpersonal skills
• Ability to work flexible hours including weekends and evenings

Qualifications

• Excellent communication and problem-solving skills
• Experience with point-of-sale systems and inventory management software
• Knowledge of kitchen equipment and cooking techniques

Skills

• Strategic planning and implementation
• Customer service excellence
• Team leadership and development
• Financial management and budgeting

Benefits

• Comprehensive health insurance coverage
• Retirement savings plan
• Flexible spending accounts
• Generous paid time off
• Professional development opportunities

Pay

$80,000 - $100,000 annually

Schedule

Monday through Saturday, typically 8am - 6pm