General Manager - Streamwood

About the role

We’re looking for a General Manager to lead a team in delivering satisfying food and top-notch customer service in our fun, fast-paced environment. You’ll drive strategic direction, model operational standards, and create lifelong memories for guests and team members while living Portillo’s core values of Family, Greatness, Energy, and Fun.

Responsibilities

• Drive strategic direction and execute operational standards to achieve business results through people development.
• Model operational standards and execute critical behaviors to run great shifts, creating lifelong memories for guests and team members.
• Meet and exceed financial and profitability goals by managing budgets.
• Implement company policies, procedures, and strategies to ensure local and state health and food safety compliance.
• Demonstrate integrity, honesty, and restaurant knowledge while exceeding guest and team member expectations.
• Deliver top-notch standards of excellence and hospitality by leading, coaching, and developing team members and restaurant leaders.
• Ensure execution of all aspects of restaurant operations, including sales, profits, facilities, inventory, payroll, and scheduling.
• Promote the Portillo’s brand in the local community through word-of-mouth and restaurant events.

Requirements

• Minimum 3 years of Restaurant General Management experience in a high-volume, fast-paced environment preferred.
• Working knowledge of restaurant operations, including recruiting, food planning, preparation, sanitation, health standards, and security.
• Demonstrated ability to champion hospitality and motivate team members.
• Strong leadership skills with a focus on coaching and achieving excellence.
• Knowledgeable in all financial aspects of business operations, including labor and P&L responsibilities.
• Current sanitation and B.A.S.S.E.T. alcohol service training is a plus.
• Great communication skills; must be able to read, speak, and understand English to communicate with team members, managers, and guests.
• High school diploma or equivalent.
• Flexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidays.

Benefits

• Participation in a discretionary bonus program based on restaurant performance.
• Annual Stock Grant (discretionary).
• Monthly technology reimbursement.
• Uniform allowance.
• Free shift meals.
• Development benefits.
• Perks and discounts—access to hundreds of discounts from movie tickets to gym memberships and more.
• Counseling and support resources through our Employee Assistance Program (EAP).
• Choice of health insurance from among three medical plans (including a PPO), two dental plans, and a vision plan.
• Paid time off.
• 401(k) with company match.
• Flexible Spending Accounts—healthcare and dependent care.
• Employee Stock Purchase Plan (Beef Stock)—must have worked at Portillo’s for 1 year with an average of at least 20 hours over a 6-month period.
• Voluntary benefits like critical illness coverage and identity theft insurance.

Pay

The pay range for this role is $80,000 - $90,000. Actual salary will depend on experience, location, and additional skills.

Schedule

Flexibility to work 50+ hour weeks, rotating shifts (including nights and weekends), and holidays.