General Manager - STL Fulfillment

Responsibilities

• Lead all daily fulfillment activities, including receiving, picking, packing, shipping, and returns.
• Ensure operational throughput meets or exceeds demand.
• Manage backlog elimination and peak planning.
• Drive service-level performance across omnichannel order streams.
• Ensure accuracy and quality standards are consistently met.

Labor & Workforce Management

• Own workforce planning and scheduling aligned to demand.
• Manage labor productivity and cost-per-order metrics.
• Partner with staffing agencies and internal HR as needed.
• Build a performance-driven operational culture.
• Maintain high standards of accountability and discipline.

Performance Management

• Track and report facility-level KPIs, including:
• Order accuracy
• On-time shipment
• Units per labor hour
• Cost per order
• Safety metrics
• Identify operational bottlenecks and implement corrective actions.
• Lead continuous improvement initiatives within the site.

Process & Systems Alignment

• Execute enterprise fulfillment standards and SOPs.
• Partner with IT and Operations on WMS/ERP.
• Support rollout of automation and process improvements.

Financial & Operational Discipline

• Manage facility operating budget.
• Drive cost control initiatives without compromising service.
• Support capital planning and equipment needs.
• Maintain inventory accuracy and shrink control.

Safety & Compliance

• Maintain a safe, compliant working environment.
• Ensure adherence to regulatory and company safety standards.
• Reduce workplace incidents through proactive leadership.

Leadership & Culture

• Lead supervisors, managers, and floor teams.
• Develop bench strength and succession within the facility.
• Foster a culture of accountability, urgency, and teamwork.
• Support Collectivus DNA principles in daily execution.