General Manager | Spring 2027 Opening | HONO Japanese Steakhouse

About the Role

Riviera Dining Group (RDG) is recruiting General Managers for placement across its Florida venues, including new restaurant openings. The General Manager owns day-to-day operations of an assigned venue—labor and scheduling, cost control, budget attainment, luxury service standards, and development of the management team—in a high-volume upscale dining environment. Candidates must be open to property location and assignment, and flexibility is essential. This role reports to a Director, Operations or the VP, Operations.

Responsibilities

• Operations & Compliance
  • Control day-to-day operations by scheduling labor, ordering supplies, and developing the restaurant team
  • Ensure compliance with the Occupational Safety and Health Act, local health and safety codes, and company safety and security policy
  • Maintain equipment, facility, and grounds through a preventive maintenance plan built to company standard
  • Maintain the highest level of safety, security, sanitation, and cleanliness of the facility
  • Facilitate safe work behaviors across the team to protect both team members and guests
• Financial & Cost Control
  • Control profit and loss and attain budget by following cash control and security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking corrective action
  • Control cash, credit, and other receipts following company cash handling and reconciliation procedures
• Guest Experience
  • Deliver food quality and full guest satisfaction in a luxury, upscale dining environment
  • Execute and maintain quality and consistency of food, beverage, and service with full adherence to standards, acting with urgency and remaining friendly, professional, and engaged
  • Provide a warm and welcoming atmosphere with attentive, detailed, and courteous service
  • Interact proactively with guests and members to build loyalty and face and name recognition
  • Resolve guest complaints with poise and professionalism
  • Measure and evaluate service through restaurant service audits and guest and team member feedback
  • Maintain working knowledge of the assigned venue's market and surrounding restaurants, businesses, and hotels
• Team Leadership
  • Recruit, interview, and hire the front-of-house team; conduct performance reviews, administer discipline, motivate, and train
  • Manage and train multiple Assistant General Managers, Floor Managers, and Captains
  • Manage team accountability and conduct quarterly restaurant staff evaluations
  • Instill a culture of excellence and inspire confidence throughout the team through strong leadership
  • Partner with Human Resources on coaching and Learning & Development opportunities
  • Maintain good rapport with vendors to ensure quality and consistency
  • Make sound decisions that protect the venue and the company in instances of urgency
• Openings & Brand Programs
  • Partner with the corporate team on the new opening critical path, including recruitment and training
  • Execute corporate and marketing programs completely and on time

Requirements

• A minimum of 10 years as a Director or General Manager in a fine dining, luxury, high-volume, cocktail bar or lounge venue setting
• Extensive background in luxury dining service standards
• Bachelor's degree in Business Administration, Hotel & Restaurant Administration, or a related field, or an equivalent combination of education and experience
• State-compliant food handler certification
• Open to relocation and to supporting a venue on a temporary or permanent basis based on operational needs
• Availability for a varying schedule inclusive of days, nights, weekends, and holidays

Preferred Qualifications

• Previous experience with new builds or restaurant openings

Skills

• Detail-oriented, with effective written, verbal, and interpersonal communication
• Able to multitask and manage time across competing priorities
• Team player, self-motivated, and performance-driven
• Punctual, with regular and reliable attendance
• Maintains confidentiality of company information

Physical Demands & Work Environment

Physical Demands

• Stands and walks throughout the venue for extended periods during service
• Reaches, bends, stoops, and frequently lifts up to 50 pounds
• Performs repetitive-motion office work including typing and extended computer use

Work Environment

• Fast-paced luxury restaurant, lounge, and bar environment with high guest volume
• Warm and hot weather conditions throughout the shift, in both indoor and outdoor settings
• Exposure to high-volume music at various intervals
• Varying schedule inclusive of days, nights, weekends, and holidays
• Willingness to travel and relocate to an RDG venue based on operational needs