General Manager - Southern Tide (Exempt)

About the role

In this highly visible and significant role, you lead the Restaurant Team in all aspects of Food & Beverage service to create an exceptional guest experience. You are an enthusiastic, positive role model, motivating the team by promoting the Sea Island tradition of genuine hospitality, ensuring distinctive and unique experiences. You create an atmosphere of anticipatory service as you design and execute delightful experiences for our guests and members.

Responsibilities

• Lead the Restaurant Team in all aspects of Food & Beverage service to create an exceptional guest experience.
• Serve as an enthusiastic, positive role model, motivating the team by promoting the Sea Island tradition of genuine hospitality and ensuring distinctive, unique experiences.
• Create an atmosphere of anticipatory service by designing and executing delightful experiences for guests and members.
• Direct operations of the Restaurant using comprehensive knowledge of Five‑Star service, developing strategies and programs to enhance the dining experience.
• Oversee day‑to‑day Restaurant duties, including station assignments, opening/closing procedures, and reporting.
• Maintain great situational awareness, staying mindful of the podium and tracking guest arrivals and departures.
• Act as liaison between front‑ and back‑of‑the‑house, orchestrating flow and timing and streamlining output for the best guest experience.
• Participate in the control and issuance of all beverages and monitor and maintain inventory for all tableware and linens.
• Ensure the presentation of the Restaurant by keeping service areas clean, organized, and well stocked.
• Lead staff development, including selection and training of new team members.
• Provide meaningful feedback and coaching, supervising beverage team members and directing activities for quality and service that embrace superior standards with warmth and comradery.
• Drive and control financial aspects of the Restaurant, including maximizing revenue, expenditure control, and labor efficiency.
• Form effective relationships and work closely with all resort departments, attend related meetings, and ensure details are clearly relayed to create a seamless service experience.
• Uphold and ensure compliance with departmental procedures, including standards for safety, quality, timing, attendance, and appearance.
• Maintain sparkling clean, safe, and well‑organized work areas.
• Maintain thorough knowledge of current services, amenities, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area.
• Promptly resolve guest concerns, coordinating necessary efforts through appropriate departments and consistently following up to ensure resolution.