General Manager Soho

JOB PURPOSE

The General Manager Soho is responsible for driving sales performance, managing the store team, fostering client relationships, and ensuring the store operates within budget. They represent the company on the local market, engage in clienteling initiatives, and promote a positive and entrepreneurial work environment.

RESPONSIBILITIES

• BUSINESS
• Drive and maximize sales performances.
• Propose and develop business plans.
• Drive the store team to exceed their KPIs.
• Represent the Company on the local market, identifying new opportunities to increase customer footfall, attract new clients, and build a loyal relationship with the brand.
• Be present on the sales floor, ensuring a proper approach and service to the clients.
• Foster the Omni Channel development through the team.
• Meet the store-operating budget, controlling store expenses.
• CUSTOMER
• Foster a client-centric mindset by developing and maintaining solid client relationships.
• Guarantee an excellent client satisfaction and the highest level of client service.
• Implement, in partnership with other company functions, clienteling initiatives and events, securing client loyalty and increasing client spending.
• Foster a strong private appointment culture.
• TEAM
• Promote an entrepreneurial and team spirit using effective communication, ensuring efficient organization and professional growth.
• Ensure the team is always prepared and updated on the Prada Group main information, product knowledge, local market, competitors, policies and procedures.
• The ideal Store Manager is able to attract and recruit the best talents available on the market through networking and scouting.
• Retail
• Develop a proper sales strategy, in cooperation with the Retail Merchandising, Visual Merchandising, and Retail Operations teams.
• Ensures that the display attracts clients and maximizes sales in accordance with Company guidelines.
• Participate in the buying session when requested and provide effective product feedback based on store needs.
• Ensure synergy and cooperation between front and back of house.
• Is responsible for the enforcement of Company procedures on cash activity, inventory, logistics, and all the main reporting activities requested by the head office.
• Events
• Cooperate with the Retail Events Office for the organization of local events and define a challenging and realistic target per client, proposing new opportunities for local events in partnership with local stakeholders and influencers.

KNOWLEDGE AND SKILLS

• Business driven
• Leadership and team management
• Ability to motivate and persuade people
• Strong customer service mindset
• Natural ability to welcome our client
• Confident, enthusiastic, and positive
• Mature and assertive
• Organized and detail oriented
• Market and product knowledge/passion
• Business/Retail Management degree or equivalent is a plus
• Interest in luxury/fashion, art, and design
• English is a must; other languages are a plus

COMPANY VALUES

• Inclusive work environment
• EQUAL OPPORTUNITIES FOR ALL CANDIDATES
• Commitment to building a fair and respectful workplace for all