General Manager- SMB MSP Solutions

Job Overview

Rightworks is launching a strategic growth initiative designed to expand beyond our core markets and accelerate new revenue streams. We are seeking a General Manager to lead this effort end-to-end. You will build, test, and scale a new line of business with full ownership across strategy, execution, and results.

Responsibilities

• Own the P&L for the Project, with full accountability for revenue, cost, and profitability
• Define and execute go-to-market strategy, including target verticals, ICP, pricing, and packaging
• Build and scale the business from zero, including hiring the team and establishing operating rhythms
• Drive sales and pipeline development, bringing a strong MSP-informed GTM motion
• Make critical business decisions across product positioning, partnerships, and market entry
• Navigate and influence cross-functional teams within Rightworks (Product, Marketing, Finance, Operations)
• Operate with speed and independence, minimizing need for executive escalation
• Deliver structured insights including: Competitive win/loss analysis, Vertical market validation, Product and service gap identification
• Report progress and outcomes to the CEO and executive sponsor on a regular cadence

Requirements

• Bachelor's Degree in Business Administration, Business Management or other related field
• 10-12 years of proven sales or GTM leadership experience within a Managed Service Provider (MSP) environment
• Background at a recognized MSP such as: Thrive, Ntiva, Dataprise, CMIT Solutions (corporate), NexusTek, or smaller organizations
• Experience owning revenue and go-to-market decisions for a business line or division
• Deep understanding of IT buyer sales motions and managed services selling outside of the accounting vertical
• Demonstrated ability to build and scale a business from the ground up (not just operate an existing one)
• Strong executive presence with the ability to push back, influence, and drive alignment across functions
• Comfortable operating in lean, ambiguous environments without large support infrastructure
• Success requires a leader with the experience, credibility, and authority to: Make decisions quickly, Challenge internal friction, Drive outcomes without dependency

Eligibility Requirements

• This role is open to US Citizens or permanent residents authorized to work in the United States.
• Rightworks LLC is unable to offer visa sponsorship.
• We are unable to accept applications from residents of California, Hawaii, or Alaska.
• Relocation will not be offered for this position.

Compensation

Our compensation range for this role, which includes base salary and variable bonus component, ranges from $220,000 to $290,000 annually, and is determined based on factors such as relevant experience, skills, and internal equity.

Benefits

• Company-paid short and long-term disability insurance
• Life insurance and a generous 401K match
• Highly affordable medical, dental, vision coverage
• Multiple paid holidays and flexible PTO
• Paid volunteer time off
• Equal Opportunity Employer