General Manager (Site)

About the role

As the Site General Manager, you will be an inspirational leader overseeing a designated travel center, responsible for coaching and leading the site in operating a successful and profitable location. You will build and maintain a strong, dynamic leadership team by communicating a clear vision and providing direction on training and development, profitability, site maintenance, safety, and more. This role ensures we return every traveler to the road better than they came.

Responsibilities

• Supervise the management team and overall operations of the designated location.
• Maintain a professional demeanor with high character, honesty, and integrity in all business affairs; inspire the same in the management team and all team members.
• Establish and meet company objectives related to people, profit, safety, quality of service, and appearance of the locations.
• Coach, teach, and demonstrate sound customer service principles to all team members, including direct customer contact to resolve issues.
• Partner with Profit Center Managers and Talent Acquisition to identify top management-level talent, review staffing levels, and develop the management team and successors.
• Monitor key performance indicators to identify opportunities for improvement and communicate them to the District Manager and management team.
• Ensure programs are properly implemented and maintained for the safety of customers and team members.
• Assess performance of Profit Center Managers, complete appraisals of direct reports, and recommend advancements and merit increases.
• Address customer complaints promptly and develop strategies to reduce or eliminate their recurrence; actively solicit employee and customer input to improve operations.
• Ensure awareness and compliance with all federal, state, and local regulations impacting operations.
• Oversee accurate and timely completion and submission of reports, personnel records, time sheets, price surveys, and other required documentation.
• Supervise a travel center operating multiple profit centers, potentially 24 hours per day, 365 days per year.
• Lead the management team to maintain and safeguard company property, equipment, funds, and merchandise, ensuring all loss prevention and audit policies are executed.
• Manage location operations while controlling operating expenses within established budgets.
• Ensure compliance with wage and hour obligations, accurate time records, and proper compensation for non-exempt employees.
• Develop and implement programs to recognize and reward outstanding customer service; set an example of exceptional customer service.
• Work with the District Manager and management team to create succession plans and provide development opportunities for career growth.
• Responsible for accurate forecasting of total site results and achieving budgeted site EBITDA.
• Complete lead certification requirements related to restaurant brands managed.
• Ensure all required training is completed within 90 days, including federal/state/local law, company policies, and job skills.

Requirements

• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred.
• 3+ years of experience in a leadership role with proven positive results.
• Proficient planning and analytical skills (e.g., understanding P&L calculations, coverage ratio, budget, and expense reports) to achieve positive financial results.
• Ability to perform all non-management functions to assist when needed.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and operational understanding of POS software.
• Valid driver’s license with appropriate insurance coverage and acceptable driving record.

Benefits

• Competitive salary and quarterly bonus program.
• Medical, dental, vision, and life insurance.
• 401(k) with a company match.
• Paid vacation and holidays.
• Tuition reimbursement.
• Discounts on technology, travel, food, and fuel.
• Opportunities for growth and advancement with company-paid training.
• Relocation assistance (relocation not required).

Pay

Pay Range: $70,000.00 - $75,000.00 annually. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills.

Work Environment

• Exposure to outdoor elements in all seasons.
• Occasional exposure to fumes, particles, moving mechanical parts, and vibration.
• Noise levels can be loud at times.
• Exposure to dirt, dust, grime, grease, oil, gas, and high-concentrated cleaning solutions.

Physical Demands

• Regularly required to talk and hear.
• Occasional standing, walking, kneeling, stooping, bending, crouching, crawling, and climbing.
• Occasionally required to lift up to 50 lbs and/or move heavy objects.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.