General Manager (Site)

About the role

For more than 50 years, millions of professional truck drivers and motorists have called TravelCenters of America home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success.

The Site General Manager is an inspirational leader who oversees a designated travel center, responsible for coaching and leading the site in operating a successful and profitable location. This individual will build and maintain a strong, dynamic leadership team by communicating a clear vision and giving direction on training and development, profitability, site maintenance, safety, and more. The Site General Manager ensures we are returning every traveler to the road better than they came.

Responsibilities

• Supervise the management team and overall operations of the designated location
• Constantly demonstrate a professional demeanor with a high level of character, honesty and integrity in conducting the business affairs of the sites; inspire the Profit Center Managers, their management teams and all team members to do the same
• Establish and be responsible for goals to meet company objectives related to people, profit, safety, quality of service and appearance of the locations
• Coach, teach and demonstrate sound customer service principles to all team members, including direct customer contact to resolve issues when needed
• Partner with Profit Center Managers and Talent Acquisition to identify the best available management level talent, whether internal or external; review and advise team staffing levels; develop management team and successors
• Monitor key performance indicators to identify opportunities for improvement and clearly communicate opportunities to the District Manager and management team
• Ensure that programs are properly implemented and maintained to ensure the safety of customers and team members
• Assess performance of PCMs, complete appraisals of direct reports and recommend for advancement and merit increases
• Ensure all customer complaints are addressed promptly and develop ways to reduce or eliminate their reoccurrence; actively solicit employee and customer input to improve location operations
• Ensure awareness and compliance with all federal, state and local regulations that impact operations
• Ensure accurate and timely completion and submission of reports, personnel records, time sheets, price surveys and others as directed
• Supervise the total function of a travel center which operates multiple profit centers and which may operate 24 hours per day, 365 days per year
• Lead management team to adequately and effectively maintain and safeguard Company property, equipment, funds and merchandise and ensure all loss prevention and audit policies are properly executed
• Manage location operations while controlling operating expenses within established budgets
• Lead management team and employees to understand and comply with all wage and hour obligations; ensure time records are complete and accurate and non-exempt employees are compensated for all time worked
• Develop and implement programs that recognize and reward outstanding customer service performed by team members; set an example of outstanding customer service
• Work with the District Manager and management team to develop succession plan for departments and ensure employees are provided with development opportunities for career growth
• Responsible for accurate forecasting of total site results and achieving budgeted site EBITDA
• Complete a minimum of lead certification requirements related to restaurant brands managed
• Ensure all required training is completed within the required time frame of 90 days, including training required by federal/state/local law and regulations, training on company policy and procedures, and training for job skill

Requirements

• High School Diploma (or GED) required; Associate’s or bachelor’s degree preferred
• 3+ years of experience in a leadership role preferred with proven positive results
• Proficient planning and analytical skills (i.e. understanding the calculations on the P&L, coverage ratio, budget & expense report, etc.) – able to achieve positive financial results
• Ability to perform all non-management functions to assist when needed
• Exhibit excellent verbal and written communication skills
• Proficiency in Microsoft Office including Word, Excel, and PowerPoint and operational understanding of POS software
• Must possess and maintain a valid driver’s license with appropriate insurance coverage and acceptable driving record

Benefits

• Competitive salary and quarterly bonus program
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• A wide variety of discounts on technology, travel, food and fuel
• Opportunity for growth and advancement with company paid training
• Relocation Assistance (relocation not required)

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers

Pay

Pay Range: $73,000.00 - $77,000.00 annually. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills.

Physical Demands

In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation.

Work Environment

While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc.