General Manager, Service Center

Roles And Responsibilities

• Drive strong safety culture in conformance with company and industry standards
• Lead and oversee all commercial and operational activities within the service center
• Establish sales and profit goals for the service center, including margin targets
• Develop strategic and tactical plans to grow and support the service center product offering
• Establish and meet service, quality, and profitability goals
• Train, coach, and develop team members
• Build credibility and trust while providing an excellent customer experience
• Meet or exceed EBITDA goals established for your location
• All other duties as assigned or duties, responsibilities, and activities may change at any time with or without notice

Requirements

• Bachelor’s Degree required
• A minimum of 10 years of leadership experience in a manufacturing environment with a demonstrated track record of performance is required; Metal Service Center experience is a plus
• Experience in the development and execution of strategically defined sales programs that have shown profitable growth in different market applications
• Familiarity with OEM-style quality programs and expectations contained within
• Understanding of ISO policies, procedures, and work instructions as outlined by ISO
• Strong data analysis skills and proficiency with Excel is required
• Analytical ability to understand metrics as a way to measure performance
• Demonstrated leadership skills with the ability to train and mentor employees
• Demonstrated a proactive approach to business and strong customer service orientation

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex (including gender identity, sexual orientation or preference, and pregnancy), age, national origin, religion, disability or genetic information, marital status, status as a veteran, or any other federal, state or local protected class or artificial barrier.