General Manager - Santa Ana
About Us
Better Buzz Coffee seeks General Managers to support our growing brand! We are excited to have you apply if you share our passion for coffee.
We are committed to providing outstanding guest service to our community while fostering a fun and upbeat work environment for our team. We are always pushing forward, growing, and improving to ensure we are the absolute best we can be.
Responsibilities
Build, lead, and develop a team of Assistant General Managers, Lead Shift Supervisors, Shift Supervisors, and Team Ambassadors and Baristas who embody the Better Buzz culture.
Source, interview, hire, and onboard new team members through the company applicant tracking system; identify and develop internal talent for promotion.
Address all team concerns with urgency, fairness, clarity, strength, and compassion.
Champion a workplace environment free of harassment, discrimination, and retaliation, and ensure all mandated trainings.
Lead the team to deliver exceptional guest experience.
Resolve guest concerns professionally and recover the experience with empathy and urgency.
Champion training and readiness for all brand initiatives, promotions, and seasonal campaigns.
Operate the café to meet or exceed financial targets, (Ex. sales, labor, food cost, and waste targets, etc.).
Build and post accurate, compliant team schedules in advance; manage labor to forecast and team availability.
Drive overall sales through consistent modelling of hospitable service and upselling.
Promote adherence to overall speed of service, fulfillment, and drive-thru time.
Maintain a high level of guest feedback scores.
Ensure all meal and rest breaks are taken and properly recorded in accordance with state law.
Lead and ensure proper inventory (Ex. pars, ordering, receiving, rotation, storage, and waste tracking, etc.).
Maintain cash handling integrity and follow loss prevention protocols.
Maintain food safety and sanitation standards in line with ANSI certified Manager certification and county health requirements.
Comply with all applicable federal, state, and local employment laws, including state specific wage and hour, scheduling, and leave requirements.
Complete and document required incident reporting, including workplace injury, harassment complaints, and communicable disease notifications under AB 685.
Maintain a safe physical environment for guests and team members and promote a culture of psychological safety.
Partner with the District Manager on team coaching, business performance, and people strategy.
Communicate clearly and respectfully with The Hive (Better Buzz Support Center), vendors, and cross-functional partners.
Qualifications
3 years of prior general management experience in a similar high-velocity, high-volume coffee or fast casual environment.
Manager Food Safety Certification.
Open availability - days, nights, weekends, holidays 45 hours of work per week.
Associates Degree preferred.
New location opening experience preferred.