General Manager - Salt Lake City, UT

About the role

The General Manager will set the strategic direction of their assigned market, develop and grow the business, and maintain the existing business and customer base. They will work strategically and collaboratively with other Convergint Business Leaders to support overall business development, account management, execution, and servicing of customers. The General Manager will have ultimate financial accountability and responsibility for the business results.

Responsibilities

• Report, adjust and modify business plans and budgets throughout the year as necessary
• Develop and gain agreement/sign off for all related business/department budgets
• Manage and monitor customer/client satisfaction levels and provide interventions when necessary
• Maintain colleague satisfaction levels
• Direct local recruiting, selection, and hiring activities of operations personnel in accordance with standard practices and working in conjunction with the HR Department and National Operations
• Oversee and approve all colleague (in cooperation with HR) issues including offer letters, changes in policy, terminations, disciplinary issues, etc.
• Approve and control all company expenditures and ensure maintenance of all assets
• Approve and control the intake of all “installed business” sales orders and ensure delivery of all installed business at or above booked/estimated margins
• Ensure that all business operations – sales, service delivery, project management, risk management, human resources are conducted in compliance with established best practices, processes, and policies
• Present a professional image of Convergint Technologies and act as an ambassador for the company both internally and externally
• Conduct performance management throughout the year including annual performance evaluations and salary planning
• Adhere to and promote all safety programs in place at Convergint in all locations
• Manage the organization consistent with the company’s published Values and Beliefs
• Implement and communicate overall business strategies for the company as initiated by the CEO/President
• Perform other duties and responsibilities as requested or required

Qualifications

• Advanced oral and written communication skills
• Effective Project Management skills
• Solid leadership orientation
• Adaptable – responds effectively to changes in situation or information
• Excellent analytical skills
• Strong troubleshooting and handling complex or multiple jobs
• Advanced financial analytical skills including cost control
• Expert facilitation of a collaborative working environment for customers and team members
• Excellent Microsoft Outlook, Project, Excel, Word and PowerPoint skills
• Strong local market and industry knowledge

Skills

• Advanced oral and written communication skills
• Effective Project Management skills
• Solid leadership orientation
• Adaptable – responds effectively to changes in situation or information
• Excellent analytical skills
• Strong troubleshooting and handling complex or multiple jobs
• Advanced financial analytical skills including cost control
• Expert facilitation of a collaborative working environment for customers and team members
• Excellent Microsoft Outlook, Project, Excel, Word and PowerPoint skills
• Strong local market and industry knowledge

Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Requirements

• Education: College degree, trade school or equivalent experience
• Technical diploma and/or equivalent trade experience preferred
• Diploma or bachelor's degree in management desirable
• Minimum Experience: 10+ years Business/People Management
• 8 years in Financial Management, Sales Management, Operations/Project Management
• Business/Market knowledge pertaining to one or all of Electronic Security, Fire Alarm & Life Safety, Healthcare Technologies, Communications and Building Automation